Workday Technical Analyst enhancing Modaxo’s global Workday platform across security, reporting, configuration, and releases. Supporting HR, IT, Finance, and business teams remotely in Canada or the UK.
About the role
- Integrations Support Engineer helping Canadian governments integrate PSD Citywide’s enterprise asset-management software. Troubleshooting APIs, applications, databases, and customer implementations.
Responsibilities
- Help customers implement and integrate the platform with third-party systems, applications, and APIs
- Investigate and resolve application, configuration, integration, data, and software-related issues
- Troubleshoot across the application and supporting technologies, identify root causes, develop or implement technical solutions, and validate resolutions
- Work with Implementation, Sales, Customer Success, Engineering, and Product teams on complex technical issues and escalations
- Translate customer business goals, workflows, technical requirements, and integration challenges into technical solutions
- Advise on integration approaches, APIs, authentication, data flows, and configuration
- Assist with integration setup, configuration, testing, troubleshooting, and validation
- Design scalable and reusable integration solutions, patterns, templates, and best practices
- Diagnose issues using logs, error messages, stack traces, API requests and responses, database records, monitoring tools, source code, and system behaviour
- Reproduce customer issues in development or test environments and perform root-cause analysis
- Develop scripts, queries, utilities, automation, and application components
- Investigate and resolve software defects and improve monitoring, diagnostics, error handling, reliability, and supportability
- Participate in code reviews, testing, releases, deployments, and technical validation
- Provide technical analysis, diagnostic data, logs, reproduction steps, and recommendations to technical teams
- Communicate customer feedback and recurring technical challenges to Product and Engineering
- Create and maintain technical documentation, integration guides, troubleshooting procedures, knowledge-base articles, and operational documentation
- Document known issues, workarounds, root causes, and permanent resolutions
- Share technical knowledge and reusable integration patterns across customer-facing and technical teams
Requirements
- 3-5 years of experience in software development, application support, technical support, or implementation
- Post secondary education in computer science, software engineering, computer engineering, or related technical discipline
- Strong debugging and problem-solving skills
- Proficiency in at least one programming language such as C#, Java, JavaScript/TypeScript, Python, or similar
- Working knowledge of SQL and relational databases
- Experience troubleshooting APIs, integrations, and web applications
- Familiarity with source control systems such as Git
- Ability to read and interpret application logs, stack traces, and technical documentation
- Understanding of software development lifecycle and testing practices
- Experience supporting enterprise or customer-facing applications
- Ability to work in a fast paced environment
- Good verbal and written communication skills, and the ability to work cross collaboratively
- Must live in Canada
Benefits
- Comprehensive health and wellness benefits package
- Remote work flexibility (specific regional options apply)
- Flex Hours
- Paid Time Off (PTO)
- Summer Fridays—shorter work weeks
- Fun social events (both virtual and in-person)
- Charity initiatives
- Career Framework with clear, structured paths for growth and ongoing learning
- Accessibility accommodations during recruitment and selection
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