About the role

Chemical Support Engineer supporting Solenis’ specialty chemical solutions for pulp and paper customers. Optimizing treatment programs, equipment performance, and technical service across Ontario.

Responsibilities

Serve as the primary technical resource for the district
Ensure treatment chemicals and equipment are applied safely, effectively, and cost-efficiently across customer sites
Collaborate with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry
Conduct routine service visits and testing
Provide technical support and pre-sales expertise to customers and the sales team
Maintain accurate service records and update databases
Prepare weekly service reports
Identify and troubleshoot technical issues at customer sites
Develop corrective action plans and communicate findings to customers and Sales Account Managers
Provide technical input for proposals, projects, and customer-facing documentation
Identify opportunities for business growth within existing accounts
Analyze treatment program performance data and recommend improvements
Perform routine monitoring, maintenance, and inspection of feed equipment
Participate in technical training and professional development activities

Bachelor’s degree in a science, engineering, or other technical discipline, or equivalent experience including 10+ years of relevant manufacturing or equipment experience
Ability to solve complex and non-routine technical problems
Strong customer relationship and stakeholder management skills
Knowledge of industrial processes and customer operations, or ability to quickly learn industry-specific applications and technologies
Results-driven mindset with a proactive approach to problem-solving
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Valid driver’s license with a satisfactory driving record
Must reside within Ontario
Willingness to travel throughout a 2-hour radius as needed to support customer sites
Experience with laboratory testing, pumps, pipefitting, and electrical systems preferred
Willingness to participate in an on-call weekend rotation, typically up to one weekend per month

Ongoing professional development and career growth opportunities
Competitive paid time off program, including vacation, sick leave, and floating holidays
Competitive base salary
Incentive compensation plan
Annual merit increases
Relocation assistance available
Company-provided vehicle, laptop, and mobile phone
Health insurance
Dental insurance
Vision insurance
Defined contribution pension plan
Reasonable accommodation during the recruitment process