Integrations Support Engineer helping Canadian governments integrate PSD Citywide’s enterprise asset - management software. Troubleshooting APIs, applications, databases, and customer implementations.
About the role
- Technical Support IT specialist supporting Workleap employees with access, SaaS tools, devices, and Microsoft 365 environments. Improving IT processes and automation for ShareGate and Workleap.
Responsibilities
- Deliver reliable, human support to every Workleap employee so they get back to being productive quickly
- Own access and SaaS tool management so every new hire is ready on day one and access stays secure
- Maintain the device fleet, including rotation, deployment, and inventory
- Document and structure team knowledge to reduce repeat requests and help resolve issues faster
- Use AI in daily work to speed up request resolution and support higher-value projects
- Drive process and tool improvements to boost team efficiency and user experience
- Work with the team on incidents and one-off projects
- Support the rollout of One Login and automation of request coordination
Requirements
- Fluency in French and English, spoken and written, since you'll support internal clients who speak both languages
- Solid first- and second-line IT support experience, with a strong sense of service and communication
- Comfort with Microsoft 365 / Entra ID environments, access management, and SaaS tools (SSO, MDM, ticketing)
- Knowledge of device fleet management (deployment, inventory, equipment lifecycle) on Windows and macOS
- A builder mindset: you document, structure, and automate repetitive work instead of redoing it by hand
- Comfort using AI daily (Claude, assistants, automations) to solve problems faster and build new tools for the team
Benefits
- Family health insurance + telemedicine + annual wellness budget
- Flexible vacation policy
- Remote work, with access to our Montreal office
- In-person gatherings twice a year
- Claude access, for everyone
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