Integrations Support Engineer helping Canadian governments integrate PSD Citywide’s enterprise asset - management software. Troubleshooting APIs, applications, databases, and customer implementations.
About the role
- Technicien support TI contractuel chez Workleap, éditeur montréalais de logiciels de travail. Gestion des accès, outils SaaS et parc informatique pour les employés.
Responsibilities
- Provide reliable, people-focused support to the entire Workleap team
- Analyze and resolve first- and second-line technical issues
- Manage access and SaaS tools for onboarding new employees and securing access
- Maintain the IT asset fleet, including refreshes, deployments, and inventory
- Document and organize the team’s knowledge
- Integrate AI, Claude, and Slack automations into daily activities
- Collaborate on incidents and ad hoc projects
- Propose and implement process and tool improvements
- Participate in the deployment of OneLogin and the automation of request coordination
Requirements
- Bilingual in French and English, both spoken and written
- Strong experience providing first- and second-line IT support
- Excellent customer service and communication skills
- Comfortable working with Microsoft 365 and Entra ID environments
- Experience managing access and SaaS tools, including SSO, MDM, and ticketing systems
- Knowledge of IT asset management for Windows and macOS
- Ability to document, organize, and automate repetitive tasks
- Comfortable using AI in day-to-day work, including Claude, assistants, and automations
- An asset: experience with Jamf, Jira / Jira Assets, or Slack; knowledge of scripting with PowerShell or Python; or experience with no-code automation
Benefits
- Family group insurance, telemedicine, and an annual wellness budget
- Flexible vacation policy
- Remote work, with access to our Montreal offices
- In-person gatherings twice a year
- Claude available to everyone
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