Integrations Support Engineer helping Canadian governments integrate PSD Citywide’s enterprise asset - management software. Troubleshooting APIs, applications, databases, and customer implementations.
About the role
- Technical Support IT supporting Workleap employees with access, SaaS tools, and device fleets. Improving internal IT operations at a Montreal-based workplace software company.
Responsibilities
- Deliver reliable, human support to every Workleap employee
- Own access and SaaS tool management, ensuring new hires are ready on day one and access remains secure
- Maintain the device fleet through rotation, deployment, and inventory management
- Document and structure team knowledge to reduce repeat requests
- Use AI tools such as Claude, Slack automations, and skills to speed request resolution
- Drive process and tool improvements to increase team efficiency and user experience
- Collaborate on incidents and one-off projects
- Support the rollout of One Login and automation of request coordination
Requirements
- Fluency in French and English, spoken and written
- Solid first- and second-line IT support experience
- Strong sense of service and communication
- Comfort with Microsoft 365 / Entra ID environments
- Experience with access management and SaaS tools, including SSO, MDM, and ticketing
- Knowledge of device fleet management on Windows and macOS
- Ability to document, structure, and automate repetitive work
- Comfort using AI daily, including Claude, assistants, and automations
- Bonus: experience with Jamf, Jira / Jira Assets, Slack, PowerShell, Python, or no-code automation
Benefits
- Family health insurance
- Telemedicine
- Annual wellness budget
- Flexible vacation policy
- Remote work, with access to the Montreal office
- In-person gatherings twice a year
- Claude access, for everyone
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