Customer Account Executive expanding and renewing accounts for Tailscale's secure networking software. Managing upsell pipelines, customer adoption, forecasting, and executive relationships in Vancouver.
Responsibilities
Become an expert in how Tailscale helps customers
Build a credible quarterly pipeline by engaging clients on upsells and renewals
Own an upsell and renewal number across assigned accounts
Educate customers on Tailscale's value throughout the evaluation and adoption cycle
Generate short-term results while maintaining annual pipeline coverage
Provide accurate weekly forecasting and revenue delivery
Create mutual action and success plans with prospective and existing customers to support product evaluation and usage expansion
Participate in video-recorded customer meetings for training, collaboration, and quality improvement
Help expand and renew current customer accounts
Identify additional customer use cases and educate clients on new feature releases
Ensure successful adoption of Tailscale across existing customer accounts
Partner with Solutions Engineering and collaborate with Customer Success, Support, Marketing, and Product teams
Requirements
Up to 1 year of quota-carrying or closing experience in an AE or AM role
Strong desire to join a high-growth software startup
Experience selling developer and/or technical products, especially in a product-led growth (PLG) motion
Experience presenting to senior managers and executives
Ability to manage many opportunities simultaneously at various stages
Strong track record of meeting and exceeding quota
Experience using Gong, or similar, to collaborate internally and manage pipeline
Experience partnering with Sales Engineering, Support, and Customer Success teams
Proactive approach from lead to close
This role is based in Vancouver and requires a hybrid schedule with 3 days per week in-office
Participation in video-recorded customer meetings is required
Benefits
A competitive total compensation package including base salary, an equity incentive plan and variable commission (for quota-based roles)
Comprehensive group benefits with no waiting period, including health, vision, dental, and more for you and your family
Flexible work environment and flexible paid time off
Remote-first company with virtual and in-person social events
Corporate co-working program
Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation
Annual company retreat and team off-sites
$1500 USD annually for professional development
Mentorship, coaching, and internal promotion opportunities
Company-owned laptop (Mac or PC)
Monthly home internet reimbursement
$500 USD workstation customization allowance
Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents
Accessible and inclusive hiring process with accommodations available
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