Customer Account Executive

Posted 3 hours ago

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About the role

  • Customer Account Executive expanding and renewing accounts for Tailscale's secure networking software. Managing upsell pipelines, customer adoption, forecasting, and executive relationships in Vancouver.

Responsibilities

  • Become an expert in how Tailscale helps customers
  • Build a credible quarterly pipeline by engaging clients on upsells and renewals
  • Own an upsell and renewal number across assigned accounts
  • Educate customers on Tailscale's value throughout the evaluation and adoption cycle
  • Generate short-term results while maintaining annual pipeline coverage
  • Provide accurate weekly forecasting and revenue delivery
  • Create mutual action and success plans with prospective and existing customers to support product evaluation and usage expansion
  • Participate in video-recorded customer meetings for training, collaboration, and quality improvement
  • Help expand and renew current customer accounts
  • Identify additional customer use cases and educate clients on new feature releases
  • Ensure successful adoption of Tailscale across existing customer accounts
  • Partner with Solutions Engineering and collaborate with Customer Success, Support, Marketing, and Product teams

Requirements

  • Up to 1 year of quota-carrying or closing experience in an AE or AM role
  • Strong desire to join a high-growth software startup
  • Experience selling developer and/or technical products, especially in a product-led growth (PLG) motion
  • Experience presenting to senior managers and executives
  • Ability to manage many opportunities simultaneously at various stages
  • Strong track record of meeting and exceeding quota
  • Experience using Gong, or similar, to collaborate internally and manage pipeline
  • Experience partnering with Sales Engineering, Support, and Customer Success teams
  • Proactive approach from lead to close
  • This role is based in Vancouver and requires a hybrid schedule with 3 days per week in-office
  • Participation in video-recorded customer meetings is required

Benefits

  • A competitive total compensation package including base salary, an equity incentive plan and variable commission (for quota-based roles)
  • Comprehensive group benefits with no waiting period, including health, vision, dental, and more for you and your family
  • Flexible work environment and flexible paid time off
  • Remote-first company with virtual and in-person social events
  • Corporate co-working program
  • Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation
  • Annual company retreat and team off-sites
  • $1500 USD annually for professional development
  • Mentorship, coaching, and internal promotion opportunities
  • Company-owned laptop (Mac or PC)
  • Monthly home internet reimbursement
  • $500 USD workstation customization allowance
  • Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents
  • Accessible and inclusive hiring process with accommodations available

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridVancouverCanada

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