Account Executive owning full - cycle new - logo sales for ServiceCentral’s warranty, repair, and service - management software. Building outbound motion and closing SMB, mid - market, and enterprise deals.
About the role
- Senior Customer Account Executive expanding and renewing accounts for Tailscale's secure networking software. Driving upsells, adoption, forecasting, and customer success in Toronto's hybrid Sales team.
Responsibilities
- Expand and renew current customer accounts
- Find additional customer use cases
- Educate customers on new feature releases
- Ensure successful adoption of Tailscale across existing customer accounts
- Partner with Solutions Engineering and collaborate with Customer Success, Support, Marketing, and Product teams
- Become an expert in how Tailscale helps customers
- Build a credible quarterly pipeline through upsells and renewals
- Own upsell and renewal targets across assigned accounts
- Educate customers on Tailscale's value throughout evaluation and adoption
- Generate short-term results while maintaining annual pipeline coverage
- Provide accurate weekly forecasting and revenue delivery
- Create mutual action and success plans for prospective and existing customers
- Participate in video-recorded customer meetings for training, collaboration, and quality improvement
Requirements
- 2+ years of closing experience in an AE or AM role
- Strong desire to join a high-growth software startup
- Experience selling developer and/or technical products, especially in a product-led growth motion
- Experience presenting to senior managers and executives
- Ability to manage many opportunities simultaneously at various stages
- Strong track record of meeting and exceeding quota
- Experience using Gong or a similar tool to collaborate internally and manage pipeline
- Experience partnering with Sales Engineering, Support, and Customer Success teams to drive positive client outcomes
- Proactive approach from lead to close
- Role based in Toronto, with hybrid work preferred at 3 days per week in-office
Benefits
- An inclusive, flexible environment where you can be your authentic self
- Competitive total compensation package including base salary, equity incentive plan, and variable commission for quota-based roles
- Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for you and your family
- Remote-first company environment with virtual and in-person social events
- Corporate co-working program to visit WeWork or similar spaces
- Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation
- Annual company retreat and team off-sites
- $1500 USD annually for professional development
- Mentorship, coaching, and internal promotion opportunities
- Flexible paid time off program
- Company-owned laptop choice of Mac or PC
- Monthly home internet reimbursement
- $500 USD workstation customization allowance
- Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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