Direction de projets complexes de défense, industriels et institutionnels chez GHD, firme d’eau, énergie, transport et urbanisation. Supervision régionale des équipes et gouvernance de projets majeurs dans l’Est du Canada.
About the role
- Director leading professional services implementations, consulting, and software delivery in Montreal. Owning revenue, staffing, client delivery, P&L, and team leadership.
Responsibilities
- Lead and direct all implementation efforts from project conception through completion and support
- Manage client onboarding and sales hand-off to delivery
- Lead the consulting practice and technology practice, including configuration, development, and integration
- Manage the Professional Services practice against agreed metrics and help set its vision and evolution
- Own the portfolio of project delivery and software implementations
- Establish weekly, monthly, quarterly, and annual revenue forecasts with the executive team and deliver against goals
- Manage project staffing and resourcing
- Ensure utilization goals are met for Professional Services resources
- Ensure implementation methodology aligns with project scope and deliverables
- Serve as an escalation point for customers and support implementation teams on technical matters
- Assist sales with identifying, scoping, planning, and setting expectations for opportunities with existing and new customers
- Provide guidance, feedback, coaching, and mentorship to the team
- Communicate priorities, challenges, and results to the team and executive leadership
- Collaborate with the product team on automation technology and product enhancements
- Manage operational and financial metrics and overall business results
- Drive profitable growth, quality consulting delivery, and customer referenceability
Requirements
- 10+ years in Professional Services roles with demonstrated growth and increasing responsibility
- 7+ years leading Professional Services practice/book of business in a fast-paced environment with proven success tracking P&L
- Comfortable leading pre/post sales discussions with all levels of customer resources, technical to executive
- Understanding of financial metrics associated with Services Delivery (Utilization, Margin, Delivery Efficiency, etc.)
- Demonstrated ability to manage multiple projects at once, with good time management skills
- Polished presentation, verbal, written and client communication skills
- Prior experience writing SOW’s and leading implementations
- Comfortable with JIRA, Tempo and CRMs (Creatio and Microsoft)
- Highly efficient and able to multitask
- Attention to detail and pride in quality of work delivered
- Able to perform in a metrics-driven, process-based organization
- Extensive experience managing people, including mentoring and leadership skills
- Exceptional client-facing skills
- Experience managing managers and developing early-career leaders
- Experience taking a leadership group through forming/storming into performing
- Experience scaling up teams
- Experience managing people of diverse backgrounds
- Expertise in standardization of processes
- Experience in consulting
- Experience in escalation handling and management
- Project management expertise and agile delivery
- Clarity of different delivery models (T&M, Fixed Bid, Capped T&M)
- Ability to travel to the USA
- CRM knowledge (Microsoft, Creatio, etc.)
- Technical knowledge (APIs, ETLs, middleware, C#, JS, etc.)
- Experience in FINSERVE industry
- Strong consulting experience
Benefits
- Competitive salary
- Annual performance and salary review
- 3 weeks of vacation and 4 personal/sick days
- Healthcare/full benefits are normally available after three months, with potential flexibility
- Flexible schedules
- Professional development through training opportunities
- Social activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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