Business Application Analyst optimizing customer experiences at TD, a leading financial services provider. Leading requirements management and functional testing with a focus on Agile methodologies.
Responsibilities
Identify, document, and validate current state processes and design the desired future state target operating model (TOM)
Lead, analyze, document, and manage requirements with stakeholders
Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases
Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans
Plan, execute, and manage functional testing efforts in support of the delivery lifecycle
Effectively communicate product changes and backlog priorities to stakeholders
Create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs
Requirements
Undergraduate degree or technical certificate
5+ years relevant experience
5+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience
Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets
Proficient in MS Office and collaboration tools like Jira and Confluence
Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements
Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
Business Analyst supporting agile software development, requirements, reporting, and testing. Improving systems for CIEE’s nonprofit study - abroad and international exchange programs.
Business Analyst supporting TELUS Health pharmacy operations and Kroll systems across Canada. Troubleshooting pharmacy technology issues and delivering bilingual customer support.
Credit Risk Analyst optimizing line - assignment and increase strategies for American Express Canada’s consumer and small - business portfolios. Monitoring risk, profitability, governance, and customer outcomes.
Student Business Process Analyst supporting Sun Life’s financial - services data governance, compliance, and quality processes. Mapping workflows, enabling automation, and driving Lean improvements.
Business Analyst II translating insurance business needs into IT requirements and solutions. Supporting projects, testing, change management, and process improvement across Canadian offices.
Business Analyst leading process re - engineering and transformation initiatives at the University of Alberta. Driving requirements analysis, project implementation, training, and quality assurance.
Senior Analyst improving and standardizing business processes for Arc’teryx’s global supply chain. Supporting process mapping, data analysis, governance, and transformation initiatives.
Bilingual Pharmacy Trainer delivering Kroll training, data migration, and implementation support. Helping TELUS Health pharmacies improve technology adoption and customer outcomes across Canada.
Senior IT Incident Management Analyst governing incident practices, major incident response, and service reliability. Supporting EDC, Canada's export finance corporation, through ITIL governance and continual improvement.