Traffic signal and roadway lighting manager leading Ontario transportation design, operations, and engineering deliverables. Managing projects, technical teams, utility coordination, and regulatory compliance for Arcadis.
About the role
- IT Operations Analyst monitoring TD’s critical banking batch and host systems. Managing incidents, changes, and rotating 24/7 shifts from Toronto’s SOC datacentre.
Responsibilities
- Provide frontline support and monitoring of the bank’s critical batch environment
- Conduct surveillance of the banking environment
- React to anomalies identified through monitoring tools
- Monitor and support IMS, CICS, physical DASDs, and ATLs
- Handle incident management for outages
- Communicate with clients during service outages and ensure efficient resolution with minimal stakeholder impact
- Notify and escalate possible or occurring issues and recommend prompt resolutions
- Resolve customer and client requests
- Apply change management discipline to maintain production stability
- Perform testing, monitor and report results, and collaborate on problem resolution
- Support installation, configuration, and upgrades of business applications and systems
- Provide multi-site service availability coverage in a 24/7/365 department
Requirements
- Self-motivated and focused
- Attention to detail
- Ability to work in a fast-paced environment
- Ability to work rotating 12-hour shifts, including holidays, from 7am to 7pm and 7pm to 7am
- Ability to provide frontline support and monitoring in a 24/7/365 service availability department
- Ability to handle incident management for outages
- Ability to communicate effectively with clients during service outages
- Ability to notify and escalate issues, problems, options, and recommendations promptly
- Ability to provide effective change management discipline
- Ability to perform testing according to test plans, monitor and report results, and collaborate on problem resolution
- Ability to support installation, configuration, and upgrades of business applications and systems
- Working knowledge of monitoring tools including System Automation, IBM Personal Communications, ServiceNow, Omegamon, Automated Workflow, Control-M, SharePoint, TotalView, and xMatters
- Knowledge of IMS, CICS, DASDs, and ATLs
- Ability to support z/OS infrastructure monitoring, z/OS batch processing, distributed environment and network monitoring, or AS/400 batch processing
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accessibility accommodations during the interview process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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