Operations Analyst II managing corporate lending transactions and supports a team at TD Securities. Engages in loan administration, process improvement, and client service responsibilities.
Responsibilities
Demonstrate strong knowledge of the corporate lending operating environment, related business processes and procedures, and the full transaction lifecycle
Process complex transactions accurately, within required timelines, and in accordance with established guidelines, procedures, and applicable Service Level Agreements (SLAs)
Perform loan administration activities, including internal account balancing, funds investigation, transaction reconciliation, and completion of loan servicing requests from Deal Analysts
Identify, document, and investigate process exceptions or transaction-related issues that extend beyond first-level operations support
Refer or escalate processing and operational issues as appropriate, engaging the right partners to support timely resolution and maintain service quality for corporate clients
Support the loan servicing team by building operational and business knowledge, evaluating process improvement opportunities, sharing ideas, and transferring knowledge across the team, function, and partners
Contribute to consolidated or aggregated reporting in line with business requirements
Provide accurate, thorough analysis of key process drivers and root or systemic causes of cross-functional operational issues; interpret findings and recommend solutions
Actively contribute as a team member by supporting a positive work environment focused on business service, quality, innovation, and teamwork
Requirements
3 + Years of Corporate/Commercial Lending Operations Experience preferably with a Financial Institution
Bachelor's Degree in finance, International Business or other related Discipline
Have a risk management and control focus with a high level of personal accountability and ownership of their role
Highly motivated professional, possessing strong analytical thinking, problem solving skills, and attention to details
Ability to work independently with minimal supervision
Excellent listening, conflict resolution and mediation skills required
Collaborative and relational work style with proven success in a team environment
Good knowledge of the Windows environment and of the MS Office suite, as well as proficiency in Advanced Excel (pivot tables and database management functions, VBA, power pivots, array functions and others)
Clear, professional and informative communication style (oral and written) in English
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