Sr. Support Tools Product Manager at Samsara, responsible for driving strategy and impacting support experience across multiple tools. Leading cross - team efforts to enhance sales technology stack.
About the role
- Product Owner leading the development of customer identity platform for secure digital experiences. Collaborating across business, technical, and compliance teams at TD, a leading financial institution.
Responsibilities
- Lead the development and evolution of our customer identity platform
- Define and maintain the product roadmap for CIAM capabilities (registration, authentication, consent, identity proofing, etc.)
- Own the product backlog; prioritize features based on value, risk, compliance, and customer impact
- Work closely with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation, etc.)
- Ensure CIAM solutions meet regulatory, privacy, and security standards
- Serve as the liaison between business units, developers, compliance, and UX teams
- Lead grooming sessions, sprint planning, and product demos
- Advocate for frictionless and secure digital identity journeys
- Analyze customer feedback and usage data to continuously improve CIAM features
Requirements
- 5+ years of experience as a Product Owner or Product Manager in technology
- At least 2+ years focused on CIAM, IAM, or security domains
- Solid understanding of CIAM concepts and technologies (e.g., FIDO, OAuth2, OpenID Connect, SAML, MFA, identity verification)
- Experience with identity platforms such as Ping Identity or custom IAM solutions
- Strong communication and interpersonal skills to bridge technical and non-technical stakeholders
- Agile/Scrum experience; ability to write clear user stories and acceptance criteria
- Experience in the financial services sector
- Familiarity with Zero Trust architecture and customer authentication patterns (e.g., step-up auth, adaptive MFA)
- Product certification (e.g., CSPO, SAFe PO/PM) is a plus
- Comfortable leading cross-functional teams and managing conflicting priorities
Benefits
- Total Rewards package reflects investments in financial, physical, and mental well-being goals
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
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