Technical Customer Support Contractor for Trust Wallet, a leading non - custodial cryptocurrency wallet. Providing user support and troubleshooting issues across wallet functionality and payment systems.
TE
Technical Customer Support Specialist – Contract Role
Posted 3 months ago
About the role
- Customer Support Specialist providing remote technical support for client products at Teleperformance. Engaging customers with a passion for service and personalized solutions while exceeding expectations.
Responsibilities
- Provide first level customer service/ technical solutions in regard to client products.
- Build and maintain positive customer relations by offering personalized solutions.
- Strive to exceed expectations .
- Ensure requests are handled appropriately by coordinating with various functions within the company
- Schedule service calls and follow up with customers/clients
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Responsible for accurate data input using prescribed applications
- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Answer inbound/outbound customer queries.
- Approaches problems flexibly and can adapt and modify approach without compromising outcome
Requirements
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree.
- A degree or certification in technology is a plus .
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Must be at least 18 years old
- Excellent communication/comprehension skills in English and French.
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired .
- Technical Knowledge and Expertise iOS, Smartphone, Tablet, PC or Mac experience
- Professional and/or personal technical troubleshooting experience
- Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
- Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Learning Aptitude
- Thrives in a team environment: able to seek and provide expertise , challenge productively and help others succeed
- Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
- Stays curious and inquisitive in the pursuit of professional excellence
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Resilience
- Able to self-manage and work independently in a fast-paced and highly demanding environment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
- Self-awareness to identify , address and manage navigating through challenges associated with the role
- Remains focused and poised despite criticism and setbacks
- Eager to receive feedback, embraces coaching and demonstrates changes as a result
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
Benefits
- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- Paid training
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary
- Positive and supportive environment
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Junior IT Support Engineer
LinkedIn Recruiter Post
Junior IT Support Engineer needed for onsite support in Vancouver, BC. Contract from July 6 to August 13, 2026, hybrid work model.
Payroll & Benefits Specialist managing payroll processing and benefits administration across Canadian entities. Collaborating with HR, finance, and leadership teams ensuring compliance and data integrity.
External Audit Manager offering assurance services and business advice to clients in diverse sectors. Leading teams and utilizing technology for efficient processes.
Gestionnaire de Modernisation chez Expleo à Mirabel, QC, pour des projets aérospatiaux. Travailler dans un environnement hybride et sur des défis techniques complexes.
Retrofit Manager overseeing complex retrofit campaigns at Expleo in Mirabel, QC. Leading project management and regulatory compliance in a dynamic hybrid work environment.
IT Manager leading a small team at Longbow Advantage, a B2B SaaS logistics company. Responsible for critical IT functions and operational maturity within the organization.
Helpdesk Technician providing technical support for employees in BlueCat's Toronto office. Troubleshooting technical issues and managing IT assets with a customer - focused approach.
IT Manager leading Velixo's information security program and IT operations. Overseeing SOC 2 compliance and ensuring a secure IT environment.
LP
Multiple IT Opportunities in Toronto
LinkedIn Recruiter Post
VARITE INC is hiring multiple IT roles in Toronto: Business System Analyst, Quality Engineer, Info Security Analyst, and Java Developer. Hybrid work available.