Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
About the role
- Business Analyst designing Dynamics 365 case management solutions for TELUS Digital, a Canadian telecommunications and digital product consultancy. Translating healthcare technology needs into agile user stories, configurations, and integrations.
Responsibilities
- Elicit business requirements for new products, programs, and processes using requirements workshops, business process analysis, use case creation, and data analysis
- Liaise with business units, technology teams, and support teams to identify requirements, best practices, interdependencies, and improvement opportunities
- Translate requirements into user stories and create process flows, data models, use cases, and other artifacts
- Participate in high-level solution design and estimation, breaking development components into smaller functions in collaboration with the Technical Product Manager
- Design software product solutions aligned with solution architecture and technical roadmaps
- Define functional specifications and required modifications with development teams, including non-functional requirements
- Partner with QA specialists to ensure designs are understood and implementations align with specifications
- Provide technical support and leadership during incident escalations or service interruptions
- Evaluate business needs and promote data-driven decision-making
Requirements
- 3-5 years of progressive experience in business systems analysis with enterprise software implementations, systems integrations, or technology solution delivery with Microsoft Dynamics 365 platforms
- 3-5 years of experience in design and functional configuration of Microsoft Dynamics 365 Customer Service and/or Field Service, or equivalent case management systems
- University degree in Business, Computer Science, or Engineering, or College Diploma with equivalent experience and demonstrable continuing education in IT
- Strong understanding of SDLC and Agile methodologies with hands-on experience translating business needs into technical solutions within Agile teams
- Power Platform experience, including Power BI, Power Automate, and Power Apps
- Strong user story development skills and experience creating process flows, data models, and use cases within an Agile framework
- CRM implementation experience, including data migration, data mapping, and entity relationship diagrams
- Hands-on proficiency with Jira and Confluence
- Intermediate proficiency in process improvement methodologies and business process modeling tools/techniques, including BPMN and process mapping
- Enterprise architecture awareness
- Highly effective written and oral communication skills
- French language ability is a strong asset
- Great-to-have experience includes Dynamics 365 Marketing or other Customer Engagement modules, healthcare or mental health technology, UAT, professional certifications, Omnichannel for Customer Service, Dynamics 365 integrations, MB-230 or PL-200 certifications, and consulting or professional services delivery
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Analyst supporting agile software development, requirements, reporting, and testing. Improving systems for CIEE’s nonprofit study - abroad and international exchange programs.
Business Analyst supporting TELUS Health pharmacy operations and Kroll systems across Canada. Troubleshooting pharmacy technology issues and delivering bilingual customer support.
Credit Risk Analyst optimizing line - assignment and increase strategies for American Express Canada’s consumer and small - business portfolios. Monitoring risk, profitability, governance, and customer outcomes.
Student Business Process Analyst supporting Sun Life’s financial - services data governance, compliance, and quality processes. Mapping workflows, enabling automation, and driving Lean improvements.
Business Analyst II translating insurance business needs into IT requirements and solutions. Supporting projects, testing, change management, and process improvement across Canadian offices.
Business Analyst leading process re - engineering and transformation initiatives at the University of Alberta. Driving requirements analysis, project implementation, training, and quality assurance.
Senior Analyst improving and standardizing business processes for Arc’teryx’s global supply chain. Supporting process mapping, data analysis, governance, and transformation initiatives.
Bilingual Pharmacy Trainer delivering Kroll training, data migration, and implementation support. Helping TELUS Health pharmacies improve technology adoption and customer outcomes across Canada.
EC
Senior IT Incident Management Analyst governing incident practices, major incident response, and service reliability. Supporting EDC, Canada's export finance corporation, through ITIL governance and continual improvement.