Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
About the role
- Bilingual Pharmacy Trainer delivering Kroll training, data migration, and implementation support. Helping TELUS Health pharmacies improve technology adoption and customer outcomes across Canada.
Responsibilities
- Design and develop training and implementation programs, resources, and strategies
- Consult on complex implementation projects and collaborate with project stakeholders
- Use conversion and data migration knowledge to assist with data review for pharmacies transitioning to Kroll
- Apply problem-solving techniques to overcome unexpected changes
- Manage, design and develop current training materials and learning solutions
- Identify opportunities in the training curriculum based on business developments
- Deliver training through onsite, e-learning, virtual facilitation, and blended models
- Use knowledge of settings, configurations, add-on modules, and pricing to help stores maximize pharmacy application efficiency
- Understand project objectives, strategies, and desired results with stakeholders at varying levels of seniority
- Travel across Canada for onsite training and project support
- Maintain detailed documentation, tracking, and reporting for training assignments and opportunities
- Identify and escalate issues through appropriate channels
- Work independently and take initiative to solve new team challenges
- Promote collaboration and cooperation within the team
Requirements
- Fully Bilingual in English and French, written and oral skills
- Advanced knowledge of English
- Excellent interpersonal and communication skills
- Strong coaching, facilitation, and teaching skills
- Proven expertise using and troubleshooting the Kroll pharmacy applications
- Experience working in a pharmacy environment
- Excellent problem-solving and analytical skills
- Excellent organizational and time-management skills, with demonstrated punctuality and reliability
- Ability to work independently and with minimal direction
- Resilient, agile and flexible to change
- Focus on the best interest of the customer and delivering exceptional customer experiences
- Experience working with data conversions to the Kroll software from other pharmacy software solutions
- Valid driver's license
- Unlimited access to a vehicle
- Ability to legally rent a car in all provinces and territories
- Demonstrated knowledge in troubleshooting Kroll software issues
- Experience in adult education or designing training programs
- Experience working with other pharmacy solutions or tools
- Familiarity with Salesforce and Google tools
- Must be willing to travel across Canada for onsite training and project support when needed
Benefits
- Performance Bonus or Sales Incentive Plan: 10%
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- Accommodation for applicants with disabilities during the recruitment process, as required
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