Business strategy analyst helping Desjardins develop business intelligence, solutions, and transformation strategies. Analyzing requirements, impacts, testing, and rollout across business initiatives.
About the role
- Business Analyst maintaining drug formularies, pricing data, and claims systems for TELUS Health. Supporting accurate pharmacy benefit processing across Canadian operations.
Responsibilities
- Maintain database accuracy by adding, updating, and validating drug information for Health Canada-approved products and provincial PINs in the TELUS system
- Use database UI entry and SQL queries to prevent claim processing errors
- Create and maintain formularies, price files, categorization rules, and lists for pharmacy benefit management claim adjudication
- Establish standardized business process documentation covering workflows, decision trees, and system requirements
- Respond to complex drug pricing, plan coverage, and formulary inquiries from internal teams and external stakeholders within established SLAs
- Maintain comprehensive documentation of inquiries and responses
- Collaborate with pharmacy operations, compliance, and system administrators to implement updates
- Troubleshoot claim adjudication issues and optimize data quality processes
Requirements
- Pharmacy Benefit Management (PBM) experience with demonstrated knowledge of claim adjudication principles, formulary management, and pharmacy benefit systems
- 1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role
- Advanced proficiency with Microsoft Excel, including pivot tables, VLOOKUP, data validation, and formula development
- Strong written and verbal communication skills, with ability to document complex business processes clearly and concisely
- Excellent organizational and planning skills with ability to prioritize multiple tasks and adapt quickly to changing requirements
- Working knowledge of SQL or database query tools for data retrieval and validation
- Meticulous attention to detail and commitment to data accuracy in a regulated healthcare environment
- Bilingual proficiency in French and English, with ability to communicate complex drug information in both languages
- Post-secondary diploma or certification in pharmacy, healthcare administration, or a related field
- Experience with TELUS Health systems or other pharmacy benefit management platforms
Benefits
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Company matched pension program
- Share purchase program
- Opportunity to give back to communities
- Career growth and learning & development opportunities
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