Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Business Analyst II at TELUS driving strategic and transformational projects within Customer Excellence and Field Solutions. Collaborating with stakeholders to deliver measurable business transformations through project management.
Responsibilities
- Lead the charge in delivering strategic and transformational projects across Customer Excellence and Field Solutions teams
- Manage the end-to-end project lifecycle, performing business impact analysis and documenting business requirements
- Responsible for process and system changes for corporate and/or business unit initiatives
- Continuously review process activities and identify anomalies or opportunities to gain efficiencies
- Create compelling business case assessments and stakeholder update presentations
- Lead and facilitate meetings and working sessions with cross-functional stakeholders
- Interface with project stakeholders and executive sponsors, applying exceptional leadership skills
- Serve as key point of contact with business users for gathering requirements and analysis
- Foster strategic partnerships across multiple business units and technology teams
- Facilitate/liaise at all levels within business and associated stakeholders
- Apply remarkable leadership skills to remove obstacles and resolve conflicts
- Ensure appropriate readiness for frontline team members through collaborative solutions
- Implement and execute key business opportunities to drive efficiencies and improve processes
- Lead programs with strong focus on effective organizational change management practices
- Report on post-launch metrics including impact assessment accuracies
- Support transformational initiatives to reduce operational complexity and enhance customer interactions
Requirements
- University degree and/or equivalent combination of experience and education
- 2+ years of project management/business analysis knowledge & experience
- Strong analytical and problem-solving skills with ability to generate multiple solutions
- Strong business analysis skills including quantitative and qualitative analysis
- Exceptional interpersonal skills and flexible style to lead, motivate and influence
- Excellent verbal and written communication skills with strong presentation delivery
- Experience dealing/communicating effectively across different areas of the organization
- Deep understanding of core field services and dispatch processes, including Workforce Management (WFM)
- Ideal candidates will have direct experience with core operational systems, including Salesforce (SFDC) for NBD and CBS, and TechHub
- Proven experience in systems log analysis to investigate and find root-caused system errors
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
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