Senior offensive security advisor at Desjardins leading security initiatives and projects. Advising partners on strategic security and developing offensive methodologies to enhance cyber resilience.
About the role
- Project Manager II focused on integrating new customers into TELUS' Internet and Security operations. Collaborating across teams to drive successful transition and enhance customer experiences.
Responsibilities
- Support end-to-end project delivery for the integration of acquired Internet and Security customers, managing scope, schedule planning, and quality across multiple functional teams
- Conduct detailed business analysis, including process mapping, gap analysis, requirements gathering, and risk assessments to inform migration strategies and decisions
- Drive cross-functional work streams and maintain strong interlock across TELUS and Altima teams to ensure alignment on integration activities and Day 2 support
- Facilitate working sessions with stakeholders to gather requirements, resolve issues, and drive decision-making on integration approaches
- Prepare executive-level documentation, status reports, business cases, and presentations that clearly communicate program progress, risks, and recommendations
- Track and analyze program metrics, KPIs, and milestones; proactively identify risks and support the PMO team in developing mitigation strategies
- Drive the transformation of our end-to-end customer service models by analyzing current-state operations and recommending improvements built to scale and support our ambitious growth and cross-sell targets
- Champion change management activities, including stakeholder communication plans, training materials, and adoption tracking, to gain buy-in from multiple stakeholders
- Remove roadblocks and manage dependencies across work streams. Coordinate resources, provide executive leadership updates, and ensure timely delivery of integration milestones
- Enable strong interlock and teamwork across all segments of the organization to ensure strategic and transformational initiatives are aligned, while identifying and supporting gaps where required
- Foster and support a high-energy, results-oriented, inclusive work environment that encourages a culture that inspires everyone to give their best to our customers, our community, TELUS, and ultimately to our shareholders
Requirements
- 4+ years' experience supporting complex programs involving business process engineering, systems development and implementation, and/or change management in a service delivery environment
- Experience working in a support capacity in a PMO environment is highly valued
- Proven success in delivering bottom-line business, people, and customer benefits through your analytical capabilities and project support experience
- Exceptional analytical and problem-solving capabilities with experience conducting root-cause and fit-gap analysis, identifying trends, and translating insights into actionable recommendations
- Excellent communication skills (verbal and written) with ability to speak the language of diverse audiences, translate complex technical and business concepts, and leverage storytelling to drive engagement
- Strong facilitation skills with the ability to coordinate meetings, document decisions, and drive follow-through across multiple stakeholders
- Advanced proficiency in creating executive-level documentation including business cases, status reports, process flows, and presentation materials
- Experience with requirements gathering, process mapping, and gap analysis methodologies
- Understanding the importance of change management principles and leveraging strategic communication plans/media to achieve buy-in
- Passionate about working in a dynamic, high-performance culture
- Innovative and excited about pioneering a new business for TELUS
- Highly proficient with Google Workspace (Slides, Docs, Sheets, Drive, etc.)
- Ability to work independently while supporting multiple projects simultaneously
- Proactive in demonstrating thought leadership empowered by genuine curiosity and passion for the business with the ability to recommend creative ways to deliver bottom-line benefits
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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