Democratizing the future of company automation with AI

Terac

support-engineer

Terac is automating market research by sourcing participants, conducting interviews, and analyzing results in hours rather than weeks. Utilizing advanced AI technology, it enables companies to gain deep insights through interviews with a diverse audience. Terac emphasizes efficiency and speed in delivering comprehensive market research solutions, making it an invaluable tool for businesses seeking rapid feedback and data-driven decision-making.

• Triage and resolve expert-facing support tickets via Slack
• Debug technical issues experts encounter on the platform — from login problems to payment hiccups to session errors
• Use Claude Code and internal MCP tooling to query databases, investigate root causes, and implement fixes directly
• Escalate and document bugs for the engineering team when deeper changes are needed
• Build and improve support workflows, knowledge base articles, and internal runbooks
• Identify recurring issues and advocate for platform improvements that reduce support volume
• Monitor expert experience metrics and flag emerging problems early

Support Engineer

Support Engineer managing expert support and technical troubleshooting for Terac's expert network. Utilizing AI tools and workflows to resolve issues and improve user experience remotely.

Terac

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Support Engineer

Terac