Technical Support Engineer resolving complex SaaS, payment, hardware, and integration issues for Commerce7 winery customers. Troubleshooting APIs and mentoring Level 1 support.
About the role
- Integrated Logistics Support Analyst supporting Thales naval defence programs. Defining logistics requirements, reliability analyses, maintenance planning, and work packages for Canadian Navy vessels.
Responsibilities
- Support Engineering Changes for the AJISS contract involving the Royal Canadian Navy’s Arctic and Offshore Patrol Vessels and Joint Support Ship programs.
- Define and implement system ILS requirements for systems undergoing Engineering Changes.
- Identify and coordinate updates to existing ILS documentation.
- Manage subcontractor ILS deliverables and perform hands-on ILS tasks as needed.
- Lead technical logistics support analyses.
- Contribute to work package planning, scope and resource management, budgeting, risk mitigation, progress tracking, and stakeholder communications.
- Attend and support Equipment Design Reviews and Technical Interchange Meetings.
- Collect and analyze Reliability, Availability, and Maintainability data for maintenance planning and sparing analysis.
- Review subcontractor documentation for maintenance and support requirements.
- Perform and support reliability analyses, including Reliability Block Diagrams.
- Collect and coordinate technical data for Product and Logistic Support Analysis, including Functional Failures, FMECA, LORA, Maintenance Task Analysis, Sparing Analysis, and Provisioning Documentation.
- Prepare and deliver Maintenance Plans, Preventive Maintenance Schedules, and Instructions.
- Support User Manuals and Training Materials.
- Assist with technical proposals and Life Cycle program plans.
- Define and control work package deliverables, evaluate client requests, and ensure adherence to the Statement of Work.
- Assist with planning and scheduling, personnel/equipment/materials management, budget monitoring, cost control, financial reporting, and progress reporting.
- Identify and mitigate work package risks and escalate issues as required.
- Track work package progress and provide status updates.
- Facilitate communication among clients, internal teams, and management.
- Report to the LSA Manager and EC Team Lead while working with Work Package Managers and cross-functional teams.
- Occasional domestic travel may be required in support of the ships.
Requirements
- Degree/diploma in Engineering or Technology, or equivalent military/industry background in logistics support.
- Proficiency with LSA and supportability tools such as LSAR Databases, Windchill Risk and Reliability, MIL-HDBK-217, WQS Prediction, WQS OpSim, WQS FTA Lite, and/or FMEA.
- Above average proficiency with Microsoft Office applications.
- Strong analytical skills with attention to detail for quality assurance and validation work.
- Ability to identify gaps in technical data and recommend practical resolutions.
- Strong communication and collaboration skills for working across internal teams.
- Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, ITAR or EAR.
- Requires a positive Controlled Goods assessment.
- Required to obtain and maintain a Security Clearance at the NATO Secret Level.
- Eligible or able to obtain authorization for access under the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.
- 5 years of experience in Logistic Support Analysis and sustainment management is preferred.
- Advanced expertise in LSA, MTA, RAM, FMECA, and LORA is preferred.
- Bilingual proficiency in English and French is considered an asset.
- Experience maintaining LSARs and TDPs for large-scale naval or defence programs is preferred.
- Knowledge of configuration management principles and asset management is preferred.
- Background in supporting operational naval systems and equipment is preferred.
- Certification in Reliability, Maintainability, or Supportability Engineering is an advantage.
- Experience with maintenance management systems such as Maximo is an asset.
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
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