Founded in 2020, Airbyte is the open-source standard for EL(T).
We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations.
We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.
We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome.
We’re continuing to grow with over 25,000 companies syncing data with Airbyte’s 600+ connectors.

Airbyte

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technical-account-manager

Airbyte is an open-source data integration platform that provides ETL/ELT, data replication, and connector infrastructure for moving and activating data across databases, warehouses, lakes, and applications. It offers both a developer-friendly open-source core and commercial SaaS/enterprise offerings with connectors, an Agent Engine to power AI agents and real-time workflows, and features for security, governance, and high-throughput pipeline management. Airbyte is used by data teams to build, operate, and scale data pipelines and to feed analytics, BI, machine learning, and GenAI systems.

Founded in 2020, Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.

We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome. We’re continuing to grow with over 25,000 companies syncing data with Airbyte’s 600+ connectors.

• Lead and execute customer technical projects, including implementation and deployment of Airbyte solutions
• Ensure implementations align with client requirements and industry best practices
• Guide customers throughout their customer journey with technical expertise and hands-on support
• Troubleshoot production Kubernetes workloads, pods, networking, storage, resource management, and deployment issues
• Troubleshoot complex data movement issues involving SQL, CDC, database replication, and data synchronization
• Troubleshoot REST API and integration issues involving HTTP methods, authentication, webhooks, and JSON
• Advise customers on integrating LLM-based tooling into existing data infrastructure alongside Airbyte connectors
• Work directly with clients’ technical teams to understand needs and tailor solutions
• Collaborate with Technical Support, Product, and Engineering to address issues and deliver features
• Help clients evaluate and adopt AI agent frameworks for autonomous data agents
• Collaborate with Sales to identify and drive customer growth opportunities
• Act as the internal source of truth for customer technical requirements and needed functionality
• Partner with Product and Engineering to influence the roadmap
• Demonstrate Airbyte offerings and best practices to clients and at industry events
• Serve as a brand ambassador and foster stakeholder relationships
• Evangelize best practices for building AI-ready data stacks
• Create and deliver technical content, including blog posts, demos, and conference talks

Senior Technical Account Manager

Senior Technical Account Manager implementing Airbyte’s open-source data integration platform for enterprise customers. Troubleshooting Kubernetes, databases, APIs, and AI infrastructure while driving adoption.

support-engineer

• Respond to customers via email, ticketing systems, and occasional video calls
• Triage and prioritize incoming issues while meeting SLA targets and using AI tools to resolve issues faster
• Troubleshoot complex issues across APIs, connectors, data pipelines, and SaaS integrations
• Partner with Engineering to identify root causes and drive fixes
• Document and reproduce customer-reported bugs
• Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration
• Help customers build and debug integrations using Airbyte and third-party APIs
• Test and validate API endpoints and review request/response payloads
• Support the Embedded API and Airbyte MCP, including source creation, connector template management, and widget token authentication
• Support customers using the Airbyte Connector SDK, YAML connector definitions, OpenAPI specs, and cassette-based testing workflows
• Stay current on APIs, connector releases, and platform updates
• Represent the customer voice to Engineering and Product and advocate for feature requests
• Partner with Engineering on platform feedback, connector gaps, and SDK usability issues
• Partner with Sales and Customer Success on technical conversations, onboarding, and expansion efforts
• Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation
• Document research and troubleshooting processes
• Identify AI-driven automation and process improvements
• Lead initiatives addressing organizational or support gaps and own unique projects

Technical Support Engineer

Technical Support Engineer troubleshooting APIs, connectors, and data integrations for Airbyte, an AI-agent data platform. Supporting customers and shaping product improvements remotely in Canada.

• Lead and execute customer technical projects, including implementation and deployment of Airbyte solutions
• Ensure implementations align with client requirements and industry best practices
• Guide customers throughout their customer journey with technical expertise and hands-on support
• Troubleshoot Kubernetes workloads, pods, networking, storage, resource management, and deployment issues in production
• Troubleshoot complex data movement issues involving SQL, CDC, database replication, and data synchronization
• Troubleshoot REST API integrations involving HTTP methods, OAuth, API keys, JWT, webhooks, and JSON
• Advise customers on integrating LLM-based tooling with existing data infrastructure and Airbyte connectors
• Work directly with clients’ technical teams to understand needs and tailor solutions
• Collaborate with technical support, Product, and Engineering to address issues and deliver features
• Help clients evaluate and adopt AI agent frameworks
• Collaborate with Sales to identify and drive customer growth opportunities
• Act as the internal source of truth for customer technical requirements and needed functionality
• Partner with Product and Engineering to influence the roadmap
• Demonstrate Airbyte’s offerings and best practices to clients and at industry events
• Serve as a brand ambassador and foster relationships with key stakeholders
• Evangelize best practices for building AI-ready data stacks
• Create and deliver technical content including blog posts, demos, and conference talks

Senior Technical Account Manager implementing Airbyte’s data and action layer for AI agents. Guiding enterprise customers through technical adoption, integrations, and AI-ready data architecture.

• Serve as the primary technical escalation point for database-related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
• Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root-cause and drive real fixes.
• Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately.
• Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.
• Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's database sources and destinations with confidence, from authentication and SSL/SSH setup to CDC, schema evolution, incremental cursors, and typed destination tables.
• Validate database version compatibility across supported engines and releases, maintain testing environments, and reproduce customer-reported behavior on real database and warehouse instances.
• Help customers running database sources (PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, and more) troubleshoot replication behavior, cursor selection, full-refresh vs. incremental vs. CDC trade-offs, and sync state recovery.
• Contribute directly to Airbyte's open-source database connectors and the Java/Kotlin Bulk CDK: fix bugs, improve error handling, harden schema-evolution and CDC paths, and submit pull requests to the Airbyte repository.

Customer Support Developer, Databases

Customer Support Developer at Airbyte focusing on database support and integration development. Collaborating with customers to ensure effective data movement and integration.

Founded in 2020, Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome. We’re continuing to grow with over 25,000 companies syncing data with Airbyte’s 600+ connectors.

Airbyte

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4 jobs found

Senior Technical Account Manager

Airbyte

Technical Support Engineer

Airbyte

Senior Technical Account Manager

Airbyte

Customer Support Developer, Databases

Airbyte