Technical Account Manager advising Archera customers on Azure commitments, FinOps, and cloud cost optimization. Driving savings and business value across Archera's insured cloud commitment platform.
About the role
- Senior Technical Account Manager implementing Airbyte’s open-source data integration platform for enterprise customers. Troubleshooting Kubernetes, databases, APIs, and AI infrastructure while driving adoption.
Responsibilities
- Lead and execute customer technical projects, including implementation and deployment of Airbyte solutions
- Ensure implementations align with client requirements and industry best practices
- Guide customers throughout their customer journey with technical expertise and hands-on support
- Troubleshoot production Kubernetes workloads, pods, networking, storage, resource management, and deployment issues
- Troubleshoot complex data movement issues involving SQL, CDC, database replication, and data synchronization
- Troubleshoot REST API and integration issues involving HTTP methods, authentication, webhooks, and JSON
- Advise customers on integrating LLM-based tooling into existing data infrastructure alongside Airbyte connectors
- Work directly with clients’ technical teams to understand needs and tailor solutions
- Collaborate with Technical Support, Product, and Engineering to address issues and deliver features
- Help clients evaluate and adopt AI agent frameworks for autonomous data agents
- Collaborate with Sales to identify and drive customer growth opportunities
- Act as the internal source of truth for customer technical requirements and needed functionality
- Partner with Product and Engineering to influence the roadmap
- Demonstrate Airbyte offerings and best practices to clients and at industry events
- Serve as a brand ambassador and foster stakeholder relationships
- Evangelize best practices for building AI-ready data stacks
- Create and deliver technical content, including blog posts, demos, and conference talks
Requirements
- 6+ years of experience in a customer-facing technical role, such as Technical Account Manager, resident solutions architect, professional services engineer, or consulting role
- Deep, hands-on Kubernetes experience in production environments, including troubleshooting workloads, pods, networking, storage, resource allocation, and deployment issues
- 2+ years of experience in a startup environment, ideally in modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses or related fields
- Hands-on experience with one or more AI frameworks
- Exposure to AI agent frameworks and prompt engineering best practices is a strong plus
- Proven track record of supporting products that directly impact business productivity
- Exceptional customer orientation with a focus on delivering seamless onboarding and ongoing technical success
- Strong interpersonal and presentation skills
- Remote from Toronto, supporting East Coast Timezone
Benefits
- Flexible PTO with a culture that encourages at least 25 days off annually
- Public holidays in line with provincial employment standards
- Comprehensive health coverage – extended health benefits on top of provincial public healthcare
- Virtual healthcare access
- Group retirement savings plan
- Canada/Québec Pension Plan, Employment Insurance and workers’ compensation coverage
- Professional development budget
- Conference sponsorship
- Book reimbursement
- Equity
- Commission
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CG
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