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Bilingual technical sales representative growing SketchUp and ScaffPlan construction technology solutions across Canada. Building customer relationships, developing business, and driving revenue growth.
About the role
- Senior Technical Account Manager maintaining strategic merchant integrations for Affirm’s pay-over-time platform. Troubleshooting operational issues, delivering SLAs, designing solutions, and leading technical initiatives.
Responsibilities
- Own operational technical account management across Affirm's strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries
- Deliver against SLAs and proactively surface technical risks before customer impact
- Conduct investigations and root-cause analysis across logs, queries, and integration data; own resolution end to end
- Drive technical initiatives and partner with internal and merchant stakeholders on expansions, promotions, product adoption, and integration optimizations
- Design and deliver custom integration solutions based on Affirm's standard integrations
- Act as technical lead for internal projects, defining milestones and executing roadmaps
- Create and update playbooks, runbooks, alerting, and UAT certification plans; reduce KTLO work
- Partner with Product and Engineering leads to prioritize projects and influence the roadmap as the merchant voice
- Mentor less-experienced TAMs and contribute to interviewing and team development
- Grow into ownership of a dedicated strategic alliance account book over the first 6–12 months
Requirements
- At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture
- Ideally experience within FinTech, payments, or SaaS
- Track record of owning the operational health of technical accounts and delivering against SLAs
- Ability to run alerting, monitoring, troubleshooting, and technical inquiries across accounts
- Ability to independently scope and deliver complex, open-ended technical work
- Strong project management and follow-through
- Deep understanding of RESTful APIs, webhooks, and HTTP
- Hands-on experience using tools like Postman to debug and validate integrations
- Experience with API integrations and designing custom solutions
- Ability to read and understand production-level HTML, JavaScript, SQL, and ideally a server-side language such as Python
- Ability to author novel queries to diagnose merchant or system issues
- Ability to diagnose issues using browser developer consoles, log analysis, observability platforms such as Snowflake and Chronosphere, and ticketing systems such as Jira and Notion
- Excellent verbal and written communication
- Ability to tailor explanations to non-technical leaders and technical teams
- Ability to develop relationships with technical decision-makers and secure written consensus on integration milestones
- Demonstrated ability to mentor teammates, set best practices, and lead technical initiatives
- Familiarity with the payments ecosystem, web/mobile application architecture, e-commerce platforms, payment gateways, or point-of-sale systems is nice to have
Benefits
- Monthly stipends for health, wellness and tech spending
- 100% subsidized medical coverage, dental and vision for employees and dependents
- Flexible time off
- Generous holiday calendars
- Employee stock purchase plan (ESPP) to buy Affirm stock at a discount
- Remote-first flexibility
- In-person onboarding experience
- Inclusive interview process and accommodations for candidates with disabilities
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