About the role

Technical Account Manager advising Archera customers on Azure commitments, FinOps, and cloud cost optimization. Driving savings and business value across Archera's insured cloud commitment platform.

Responsibilities

Own the post-sales technical relationship as each customer's primary advisor, with a focus on Microsoft Azure environments
Develop trusted relationships with technical and business stakeholders, and understand each customer's cloud architecture, financial objectives, and operational priorities
Monitor Azure commitment coverage and utilization, delivering proactive optimization recommendations that maximize savings and minimize commitment risk
Advise customers on Azure commitment strategy and sizing, FinOps maturity, and cloud governance
Translate cloud consumption data into executive-level business insights
Lead Quarterly Business Reviews, presenting utilization trends, realized savings, and optimization opportunities to finance, engineering, and infrastructure teams
Partner with Account Executives to identify expansion opportunities and additional insured commitments as customer environments grow
Collaborate with Product, Engineering, and Support to resolve customer challenges and channel feedback for future product roadmap decisions

4+ years in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role
Hands-on experience with Microsoft Azure
Azure certifications
Strong understanding of cloud infrastructure and cloud economics
Familiarity with FinOps principles and cloud cost optimization
Experience with cloud commitment programs such as Azure Reservations, Savings Plans, or MACC
Experience presenting to executive stakeholders
Ability to translate technical concepts into business outcomes
Excellent written and verbal communication skills
Bachelor's degree