About the role

Bilingual Clinical Services Associate assisting Clinical Pharmacists in managing pharmacy benefit programs in Canada. Coordinating prior authorization workflows and maintaining program data.

Responsibilities

Assist clinical pharmacists with their daily tasks related to managing drug lists and programs, including applying approved criteria and keeping program configurations up to date in internal systems
Manage and review prior authorization requests in accordance with service level agreements and client requirements
Maintain Express Scripts Canada’s medication database as well as product information and drug lists
Serve as a point of contact for other teams, including those responsible for drug benefit plan management, the medication database, and Customer Service
Compile, track, and maintain key performance indicators and operational reports as required

Bachelor’s degree in a science-related field
Pharmacy technician training is an asset
Fluent in French and English, both written and spoken
Familiarity with the clinical criteria applicable to the RAMQ drug formulary
Proficient with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint; experience with Adobe is an asset
Strong organizational skills and ability to manage multiple concurrent priorities in a fast-paced environment