Customer Retention Specialist executing retention strategies at The Travel Corporation. Acting as a subject matter expert, supporting customers through cancellations and complex changes.
About the role
- Customer Retention Specialist maintaining and developing client relationships. Involves demonstrating the value of Complyworks solutions while ensuring high customer satisfaction.
Responsibilities
- Manage inbound calls and emails related to renewals and negotiations
- Identify opportunities for upselling and cross-selling
- Handle escalations with internal and external partners
- Implement strategies and recommendations aimed at retaining customers
Requirements
- Bilingual in French and English required
- Minimum 2 years of experience in sales and/or renewals-related roles
- Experience in account development and account management
- Passion for sales and renewals
- Proven track record of success in customer retention
- Proficiency with MS Dynamics 365, Odoo, or another CRM
- Strong balance of customer service, account management, and sales skills
Benefits
- Hybrid work policy
- Embedded mental health and wellness support
- Vacation — starting at 3 weeks
- Wellness days and an annual volunteer day
- Comprehensive medical and dental coverage
- Company-wide year-end shutdown
- Access to LinkedIn Learning for upskilling and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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