Customer Retention Specialist helping Jobber’s service - business customers overcome challenges and retain subscription value. Conducting consultative calls, value sessions, and churn - prevention outreach.
About the role
- Agency retention manager enabling existing Shopify agency partners for Alia, Dotdigital’s e-commerce engagement platform. Growing partner-sourced revenue through education, co-marketing, and scalable account management.
Responsibilities
- Support education and enablement of the agency partner network
- Proactively educate and engage partners through Lunch & Learns, sales enablement sessions, educational workshops, and similar initiatives
- Initiate co-marketing efforts for selected partners, including joint case studies, white papers, webinars, blog posts, and social promotion
- Keep partners informed about new feature releases and relevant updates
- Coordinate cross-functionally with sales, product, and support teams to provide adequate partner support
- Maintain a revenue mindset around enabling and activating partners
- Own the retention motion for the agency partner program
- Manage day-to-day partner relationships and grow business from existing agency partners
Requirements
- Proven experience managing ongoing partner, client, or account relationships post-sale
- Track record of growing revenue or engagement within an existing book of accounts
- Experience in a partner, channel, or customer success function is preferred
- Strategic mindset for triaging a large portfolio of hundreds of agency partners
- Ability to assess engagement, referral activity, and client installs to prioritize investment
- Comfortable with high-touch work for priority partners and scalable engagement for the long tail
- Data-informed approach to segmenting partners by potential
- Experience designing and running partner education programs, including webinars, lunch & learns, and enablement content
- Skilled at identifying patterns and common pain points across multiple partners and translating them into improved resources, content, or programs
- Ability to build scalable enablement assets such as playbooks, templates, and FAQs
- Excellent written communication
- Strong verbal communication on video calls and in live presentations
- Experience with co-marketing content such as case studies, blog posts, or joint content
- Highly organized and efficient; strong multitasker
- Comfortable operating with a CRM or tracking system
- Self-directed and proactive
Benefits
- Dental
- Medical
- Vision
- 401K
Job title
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Degree requirement
No Education Requirement
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