Customer Operations Manager leading Aspire Software’s support and professional services teams. Optimizing SaaS customer experience, onboarding, service delivery, and AI - enabled workflows.
About the role
- Senior Creative Operations Manager managing creative projects, workflows, and operational improvements for Toptal’s global talent network. Remote role supporting advertising, video, podcast, and social initiatives.
Responsibilities
- Own the operational side of the creative process from intake through delivery
- Serve as a primary operations partner for complex creative projects, including advertising campaigns, video, podcasts, social, and other creative initiatives
- Develop project plans, roadmaps, timelines, and milestones while maintaining accurate project information and status in project management tools
- Manage the Creative Team’s weekly intake process and ensure projects are clearly defined, scoped, prioritized, and ready for kickoff
- Identify and resolve gaps, risks, capacity constraints, dependencies, and potential timeline impacts
- Partner with Creative Leads and cross-functional stakeholders to balance business needs, resources, and deadlines
- Facilitate project kickoffs and weekly status meetings; document deliverables, owners, timelines, decisions, and next steps
- Provide regular project updates and reporting on priorities, project health, overdue, at-risk, blocked, or impacted work
- Escalate complex or high-impact issues to the Director of Creative Operations with context and recommended solutions
- Identify opportunities to streamline workflows, improve processes, and increase operational efficiency
- Manage multiple creative projects independently from intake through delivery
- Build relationships with Creative Leads and cross-functional stakeholders
- Improve and document Creative Operations processes and develop scalable onboarding resources
- Implement improvements that increase efficiency, clarity, and predictability across the creative workflow
Requirements
- Bachelor’s degree is required
- 5+ years of project or creative operations experience within an advertising agency, design studio, creative department, or similar environment
- Demonstrated experience managing multiple creative projects with competing priorities and deadlines
- Strong understanding of creative workflows and ability to translate business needs into clear, actionable project plans
- Experience with project management platforms such as Asana, Jira, Trello, Monday.com, or similar tools
- Outstanding written and verbal communication skills
- Strong organizational skills and exceptional attention to detail
- Ability to remain calm, resourceful, and solutions-oriented under tight deadlines or shifting priorities
- Strong relationship-building and collaboration skills across Creative and non-Creative teams
- Proactive mindset and demonstrated ability to identify process improvement and operational efficiency opportunities
- Ability to work independently, exercise sound judgment, and take ownership in a fast-paced, highly collaborative environment
- Ability to work in a fast-paced, rapidly growing company and handle varied challenges, deadlines, and contacts
- Must work within one hour of Eastern Time (US)
- Must be authorized to work in the US at the time of hire
- Resumes and communication must be submitted in English
- No visa sponsorship or assistance is offered
Benefits
- Fully remote workforce
- Remote position
- Global team environment
- Support structure encouraging innovation, social interaction, and fun
Job title
Job type
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