LP
CDM Windows Support Engineer
LinkedIn Recruiter Post
CDM Windows Support Engineer contract role in Toronto (Hybrid). Requires Windows Server, IIS, Certent CDM, SSO, SQL Server, and PowerShell experience.
About the role
- Technical Support Analyst responsible for daily technical support to end-users at Torys LLP. Engaging in help desk calls, providing desk-side support, and maintaining documentation for efficient operations.
Responsibilities
- Provide day-to-day technical support to end-users
- Respond to help desk calls, emails, walk-in requests
- Provide desk-side support as required
- Responsible for the entry of service requests, incidents and resolutions into Service Management software
- Resolve incidents and problems using remote access software
- Escalate incidents and problems that cannot be resolved over the phone
- Record and maintain documentation and solutions stored in the internal knowledgebase
- Provide and support laptops and mobile devices for end-users
Requirements
- Post-secondary degree or diploma in Technology or equivalent experience
- 3+ years experience in a helpdesk or client support role, preferably within a law firm or professional services firm
- Proficient in MS Office product suite
- Experience with ITIL an asset
- Bilingual (French and English) an asset
Benefits
- Hybrid work model
- Off-hours support on a rotational basis
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LP
Production Support – Java, PLSQL, Scripting, Unix/Linux
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