Support Engineer enabling onboarding, decommissioning, SQL migrations, and escalated platform support for veterinary software customers. Partnering with engineering, customer success, and implementation teams on reliable technical solutions.
About the role
- Customer Support Engineer providing R&D support for 1830 optical communication systems. Collaborating with field teams and R&D experts to troubleshoot and resolve customer issues.
Responsibilities
- Work closely with field support teams to collect and analyze required diagnostic data from deployed systems
- Work with R&D experts as required to resolve issues in timely way
- Work with R&D on product and process root cause analysis and correction
- Leverage state of the art AI tools and methodologies
- Develop automated field data analysis and diagnostic tools
- Contribute to the 1830 diagnostic knowledge base
- Train the customer field support team.
Requirements
- Strong analytic, problem-solving, and technical diagnostic skills
- Communication and management skills for coordination of problem resolution with R&D and customer support teams
- At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
- Hands-on experience with hardware or software systems design or test of WDM transmission systems
- Experience with Optical test equipment including optical test sets and measurement equipment
- Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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