Customer Success Associate analyzing vehicle reimbursement programs for Cardata. Preparing reports, audits, and insights that support customer reviews, renewals, and expansions.
About the role
- Senior Partner Success Manager growing reseller revenue for Trulioo’s digital identity verification platform. Managing pipelines, enablement, co-selling, upsells, and API alignment across North America.
Responsibilities
- Own the partner relationship end to end for a portfolio of active reseller partners
- Serve as the dedicated account manager and single point of contact across partners’ commercial, technical, and executive teams
- Carry and achieve a year-over-year net-new revenue growth target across the portfolio
- Build, review, and progress partner pipelines; run pipeline reviews, remove blockers, and maintain forecast accountability
- Deliver partner sales onboarding and ongoing enablement for KYC, KYB, and AML solutions
- Co-sell with partner representatives to position Trulioo, advance opportunities, and close deals
- Identify and drive upsell opportunities for partners’ existing clients
- Lead recurring and executive QBRs and business reviews
- Partner with Technical Account Management to maintain healthy, current API integrations and resolve technical friction
- Map partner businesses to identify new use cases, product fits, and expansion paths
- Represent partner needs and market feedback to Product, Marketing, and GTM teams
- Deploy AI-enabled best practices for partner-success workflows, account planning, content creation, and knowledge sharing
Requirements
- 7+ years in partner success, channel account management, strategic account management, or partner/channel sales
- Ideally experience within fintech, SaaS, or identity/fraud/compliance solutions
- Demonstrated track record of growing a portfolio of partners or accounts and hitting revenue growth or expansion targets
- Hands-on experience with pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing base
- Experience managing relationships with technical, API-driven products
- Comfort partnering with technical teams and translating between commercial and technical stakeholders
- Strong consultative relationship-building skills
- Excellent communication, presentation, and cross-functional collaboration skills
- Proficiency with CRM and partner/customer management tools, such as Salesforce and PRM platforms
- Comfort operating independently in a remote, fast-moving environment across North American time zones
- Bachelor's degree or equivalent practical experience (nice to have)
Benefits
- Health, dental, and vision coverage
- Retirement plans with company match
- Paid time off
- Parental leave
- Annual education & training stipend equivalent to $1,000 in local currency
- Flexible hybrid working environment
- Weekly lunches
- Quality coffee
- Regular social events
- Parent rooms at many locations
- On-site gyms at many locations
- Comfortable lounges
- Adaptable workstations
- Wellness workshops and events
- Complimentary Headspace subscription
- Employee Resource Groups
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Operations Specialist enabling customer - facing teams at Cardata, which automates vehicle reimbursement programs. Creating training, communications and resources that drive product adoption.
Customer Success Manager managing strategic accounts, renewals, and expansion for Certn’s background - check platform. Driving retention, customer advocacy, and B2B revenue growth remotely across Canada.
HubSpot CRM and CMS Specialist managing CRM automation and CMS website launches. Supporting APPLY’s agentic customer - experience solutions for major consumer and entertainment brands.
Customer Success Manager owning onboarding, retention, and expansion for Burq’s merchant and enterprise delivery logistics partners. Using AI tools, account metrics, and cross - functional coordination to drive customer growth.
Customer Success Manager owning strategic relationships and service outcomes for CDW’s Canadian technology clients. Coordinating governance, delivery, KPIs, and growth across service teams.
Customer Success Coordinator managing onboarding, training, and retention for Fundica’s AI - powered funding workflow platform. Supporting client growth across Canada and the US.
Coordonnateur succès client chez Fundica, plateforme IA de financement sous licence aux institutions financières, gouvernements et conseillers. Gestion de l’intégration, formation et fidélisation des clients.
Customer Success Manager owning onboarding, renewals, and expansion for Appear’s AI - search visibility platform. Connecting customer data to commercial outcomes and growth.
CRM Campaign Coordinator delivering email, app, SMS, and push campaigns for Shell’s energy and mobility business. Coordinating customer journeys, approvals, QA, reporting, and A/B testing.