Ratings Operations Associate supporting Acuity Insights’ Casper assessment operations. Monitoring raters, maintaining quality, and improving large - scale assessment workflows.
About the role
- P&O operations specialist supporting HR administration, employee services, learning, recognition, and DocuSign processes. Improving people operations for Umicore’s automotive catalyst and recycling business.
Responsibilities
- Perform P&O operations work to defined levels of quality, speed, and customer satisfaction, including P&O Cares, P&O administration, learning administration, knowledge management, data, and technology
- Address P&O Cares requests to completion within SLAs
- Collaborate with P&O stakeholders and local site-level stakeholders
- Support projects that improve processes, build or adapt services, and implement technology
- Respond to employee and manager questions and requests via calls, in person, chat, emails, and portal
- Capture information, work instructions, templates, and reference links to build a regional FAQ
- Support North America Learning & Development administration, including generating reports, assigning courses, and analyzing training needs
- Oversee administration and site-level support for the company's awards and recognition program
- Manage and administer DocuSign for HR-related processes and documentation
- Participate in improvement meetings and support the OpEx Lead in analyzing data to identify root causes and improvement opportunities
Requirements
- Degree or diploma in Human Resources Management or a related field
- Hands-on experience with P&O technologies (e.g., SAP, SuccessFactors, DocuSign) is beneficial
- Proficient knowledge of HR policies, practices, and procedures
- Experience with process improvement and operational excellence
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Detail-oriented with excellent organizational and prioritization capabilities
- Analytical mindset
- Technological aptitude
Benefits
- Competitive salary
- Collaborative environment
- Inclusive work culture
- Equal opportunities for all employees irrespective of their diverse backgrounds
- Opportunities to share ideas, develop expertise, and advance careers
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