Business Analyst bridging business needs with CRM and ERP systems at Medisca, a global healthcare solutions company. Leading requirements, process mapping, UAT, and system implementations.
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Senior Business Solutions Analyst, Student Information Systems
Posted last week
About the role
- Senior analyst optimizing the University of Alberta’s student information systems. Leading requirements, solution design, testing, integrations, and operational support.
Responsibilities
- Consult with central service units to gather, capture and validate complex business requirements using advanced use cases
- Analyze application capabilities for enhancements, upgrades and new development projects
- Provide functional guidance to technical analysts and developers regarding reports, processes, interfaces, conversions, and enhancement developments
- Develop efficient future-state solutions and deliver post-implementation support following enhancements, upgrades and new projects
- Document business process changes and application enhancements with Enterprise Applications to ensure adherence to standards and quality
- Define test scenarios, prepare test data, track and address deviations, and secure user sign-off
- Coordinate processes and enhancements with service providers, focusing on system, regression, and validation testing
- Resolve complex student administration issues to maintain data integrity and efficient system operations
- Partner with service providers to ensure timely resolution of operational problems and testing completion
- Deliver expert day-to-day advice and support to client areas on PeopleSoft and associated student administration applications
- Liaise with internal teams, external vendors, college/faculty staff and business service staff on application support, operational service/change requests and projects
- Participate in production operations, solution enhancements, application upgrades and new development projects
Requirements
- Post-secondary degree in business administration, computer science or an acceptable combination of equivalent education and experience
- Qualifications or credentials in project management or business analysis preferred
- Minimum of 5 years of business analysis experience conducting complex business process reviews, workflow administration and enterprise application implementations or enhancements
- At least 5 years of experience supporting Student Information Systems (SIS) and student lifecycles, with direct background in admissions, student records, student financials or academic advisement
- In-depth working knowledge of Oracle PeopleSoft Campus Solutions, including its relational database structure, security setup, core functionality and query development
- Hands-on experience with SQL query development, enterprise application testing frameworks, report building and productivity software (Google Suite/MS Office, Adobe Acrobat)
- Proven track record integrating PeopleSoft with other higher education platforms like Slate, Canvas, Ad Astra, Symplicity, Modern Campus or Orbis
- Demonstrated competency using project management and process improvement methodologies alongside a systematic, analytical approach to problem-solving
- Exceptional verbal, written, presentation and group facilitation skills, with the ability to communicate complex concepts across functional teams
- Strong initiative, organizational awareness and leadership capabilities, with a collaborative approach to change management and team environments
- Resume and cover letter submission required
Benefits
- Comprehensive benefits package
- Collective agreement terms and conditions between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)
- Hybrid work with a mix of remote and in-person work
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