Business Analyst supporting TELUS Health pharmacy operations and Kroll systems across Canada. Troubleshooting pharmacy technology issues and delivering bilingual customer support.
UA
Senior Business Solutions Analyst – Student Information Systems
Posted last month
About the role
- Senior analyst improving the University of Alberta’s student information systems. Designing PeopleSoft solutions, managing enhancements, testing, and supporting student administration operations.
Responsibilities
- Consults with central service units to gather, capture and validate complex business requirements using advanced use cases
- Analyzes application capabilities for enhancements, upgrades and new development projects
- Provides functional guidance to technical analysts and developers regarding reports, processes, interfaces, conversions, and enhancement developments
- Develops efficient future-state solutions and delivers post-implementation support following the completion of enhancements, upgrades and new projects
- Documents business process changes and application enhancements in consultation with Enterprise Applications to ensure adherence to established standards and overall quality
- Defines test scenarios, prepares test data, tracks and addresses deviations and secures user sign-off
- Coordinates processes and enhancements with service providers, focusing on system, regression, and validation testing
- Resolves complex student administration issues to maintain data integrity and support efficient system operations
- Partners with service providers to ensure timely resolution of operational problems and completion of testing
- Delivers expert day-to-day advice and support to client areas on PeopleSoft and associated student administration applications
- Liaises with internal teams, external vendors, college/faculty staff and business service staff to support application services, operational service/change requests and strategic projects
- Participates in production operations, solution enhancements, application upgrades and new development projects
Requirements
- Post-secondary degree in business administration, computer science or an acceptable combination of equivalent education and experience
- Qualifications or credentials in project management or business analysis preferred
- Minimum of 5 years of business analysis experience conducting complex business process reviews, workflow administration and enterprise application implementations or enhancements
- Certification in Business Analysis is an asset
- At least 5 years of experience supporting Student Information Systems (SIS) and student lifecycles, with direct background in admissions, student records, student financials or academic advisement
- In-depth working knowledge of Oracle PeopleSoft Campus Solutions, including its relational database structure, security setup, core functionality and query development
- Hands-on experience with SQL query development, enterprise application testing frameworks, report building and productivity software (Google Suite/MS Office, Adobe Acrobat)
- Proven track record integrating PeopleSoft with other higher education platforms like Slate, Canvas, Ad Astra, Symplicity, Modern Campus or Orbis
- Demonstrated competency using project management and process improvement methodologies alongside a systematic, analytical approach to problem-solving
- Exceptional verbal, written, presentation and group facilitation skills, with the ability to communicate complex concepts across functional teams
- Strong initiative, organizational awareness and leadership capabilities, with a collaborative approach to change management and team environments
Benefits
- Comprehensive benefits package
- Terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA)
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