Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
About the role
- Väderstad aftermarket support and training coordinator supporting agricultural dealers, customers, and employees. Planning product training, demonstrations, service support, and learning programs across North America.
Responsibilities
- Work with authorized dealers, Väderstad employees, farmers, growers, and end users across North America and assigned regions
- Provide product and aftermarket support across the Väderstad product range
- Identify training and aftermarket support needs using field performance, dealer capability, product updates, warranty trends, service cases, customer feedback, and business priorities
- Plan, coordinate, deliver, document, and continuously improve dealer, customer, and employee training
- Provide product demonstrations across North America
- Respond promptly to dealer and customer concerns
- Handle technical and information requests involving delivery, product requirements, product problem resolution, and warranty
- Coordinate service issues and update internal systems and affected customers and stakeholders
- Assist dealers with key customer relationships during onsite customer visits
- Meet regularly with Territory Managers to gather feedback and market intelligence
- Provide internal departments with feedback on customer and dealer concerns
- Resolve product quality and performance issues with Production and P&D
- Manage an annual development plan
- Deliver field issue presentations, non-conformance reports, ECRs, and field reporting
- Support product research and development, parts installations, and parts sales argumentation
- Work extensively with international service, sales enablement, and training teams in Sweden
- Maintain an annual North American training plan and calendar
- Assess dealer and employee capability gaps and prioritize training based on customer and business risk
- Create, standardize, and maintain instructor-led, virtual, online, video, audio, presentation, assessment, and job-aid content
- Coordinate subject-matter experts to develop, review, approve, and deliver training
- Plan and administer training logistics, including locations, schedules, instructors, machines, tools, safety equipment, registration, communications, travel support, catering, invoices, payments, and records
- Administer the learning platform and registration tools for external customers
- Coordinate progressive learning paths covering diagnostics, safe operation, setup, calibration, maintenance, inspections, parts, warranty, and product updates
- Develop knowledge checks and practical assessments and coordinate remediation or follow-up coaching
- Track and report training metrics including registration, attendance, completion, assessment results, dealer coverage, cost, feedback, overdue requirements, and effectiveness
- Maintain document control for training materials and revise content when products, software, campaigns, processes, or policies change
- Share effective training practices and reusable content across North America, Australia, New Zealand, Sweden, and other assigned markets
Requirements
- High degree of customer focus
- Strong written and oral communication
- Ability to work independently and strong time-management skills
- Long-term strategic planning ability regarding product development
- Ability to handle highly seasonal customer demands
- Strong quality orientation and root-cause analysis skills
- Adaptability and flexibility to handle multiple customer demands
- Strong facilitation, presentation, coaching, and adult-learning skills
- Ability to explain technical subjects in clear, practical language
- High attention to detail in scheduling, learner records, assessments, content version control, budgets, and reporting
- Understanding of the agricultural industry
- Must be fluent in English
- Ability to effectively communicate verbally and in writing in both English and French
- French, Swedish, and other languages would be an asset
- Agricultural or farming experience
- Knowledge of dealer sales principles, methods, practices, and techniques
- Knowledge of building best practices
- Ability to build and maintain lasting relationships with corporate departments, business partners, and customers
- Some knowledge of fiscal management and budgets
- Strong problem identification and problem resolution skills
- Effective project management, prioritization, multitasking, and time-management skills
- Experience coordinating instructor-led, virtual, and self-paced learning, including registration, learning-platform administration, attendance, assessments, records, and post-training evaluation
- Ability to create and edit technical training materials using Microsoft Office, video and screen-recording tools, online learning tools, and approved company systems
- Ability to coordinate and organize meetings, exhibits, and other events
- Regular domestic and international travel exceeding 50% of the position
- Ability to present to large groups
- Manual dexterity required to use a desktop computer and peripherals
- Overtime as required
- Bachelor of Administration or college degree; mechanic or engineer; agricultural experience
Benefits
- Competitive compensation package including competitive salary
- Health benefits
- Pension matching
- 100% of Health, Dental, Vision and Prescription benefit premiums paid by the company
- Flexible work environment
- Approachable culture
- Opportunity to work with an ambitious, growth-oriented team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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