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About the role
- Banking operations specialist improving member-facing processes at Vancity, Canada’s member-owned credit union. Coordinating compliance, automation, testing, learning, and operational readiness.
Responsibilities
- Provide subject matter expertise and operational support for initiatives impacting member-facing processes within Member Experience and Community Engagement
- Participate in cross-functional project teams
- Coordinate communication and learning activities supporting adoption of operational processes
- Support adherence to compliance standards and operational requirements across member-facing teams
- Advocate for frontline employees during cross-functional projects and business initiatives
- Coordinate user acceptance testing and gather feedback from operational stakeholders
- Ensure employees have relevant information, resources, and technical support to deliver exceptional member service
- Support business continuity activities and response plans during service interruptions or unexpected operational events
- Maintain working relationships with consultants, specialists, and business partners to support staff capability and confidence
- Create automation solutions to improve operational processes, communications, and employee readiness activities
- Report directly to the Manager, Member Experience & Community Engagement
Requirements
- Strong understanding and proven track record of improving business processes using automation tools such as Microsoft Power Automate
- Diploma or degree in Business Administration, Operations Management, Communications, Organizational Development, or a related discipline
- Minimum 3–5 years of experience in banking operations, operational readiness, training coordination, project support, or a related field
- Experience supporting operational process improvements and change implementation initiatives
- Strong understanding of compliance requirements, operational procedures, and frontline service environments
- Experience participating in cross-functional projects and coordinating stakeholder activities
- Excellent communication, facilitation, and relationship-building skills
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Experience supporting user acceptance testing, operational readiness, or employee support initiatives
- Experience within financial services, banking, or credit union operations is an advantage
- Experience supporting business continuity planning or operational resilience initiatives is an advantage
- Familiarity with learning management systems, process documentation, or change management practices
- Experience with data analytics tools such as Power BI and SQL
Benefits
- Competitive rewards and benefits
- Flexible benefit packages customizable annually for permanent employees
- 3–4 weeks of vacation per year for new employees, with additional days earned over time
- 2 extra statutory holidays in addition to BC’s 11 statutory holidays
- Care days for personal or family illness
- Health and dental benefits beginning on the hire date
- Three levels of health and dental coverage
- Defined benefit pension providing guaranteed income for life
- Annual incentive program, subject to eligibility requirements
- Career development opportunities through Vancity Talent Programs for eligible self-identified Indigenous, Black, or Trans candidates
- Inclusive, barrier-free and accessible recruitment experience
- Recruitment-process accommodations and support
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