District Systems Engineer advising commercial customers on Palo Alto Networks cybersecurity architectures. Leading technical sales engagements, demonstrations, and solution adoption across Calgary and Vancouver.
About the role
- IT Systems Analyst II resolving escalated infrastructure issues for VC3’s municipal and organizational IT clients. Managing Windows, Microsoft 365, networking, security, and virtualization technologies.
Responsibilities
- Resolve complex technical issues and deliver timely, effective client solutions
- Receive and respond to escalated service requests, incidents, and change requests
- Support lower-tier technical team members with escalations beyond Tier 1 and/or Tier 2 scope
- Train and educate VC3 clients on technical standards
- Troubleshoot customer line-of-business applications, web browsers, and Microsoft Office
- Troubleshoot network connectivity, ISP issues, DHCP, DNS, wireless networks, firewalls, switches, and routers
- Troubleshoot VPN, RDS, Citrix, and operating systems on servers, desktops, and laptops
- Complete technical administrative tasks, including virus/malware removal, virtual server resource changes, and AD/365/application password resets
- Identify recurring issues and initiate problem tickets
- Recommend improvements to supported hardware and software
- Engage vendors, third parties, and client subject matter experts during troubleshooting
- Perform additional duties as required
- Follow the VC3 Way standards and processes to deliver predictable customer outcomes
Requirements
- 5+ years relevant technical experience required, or 2 years’ experience in a Systems Analyst I role at VC3 with consistently met KPIs in a Systems Analyst/Engineer I role
- 5+ years’ experience managing Windows Server, Microsoft/Office 365, Active Directory, GPOs, virus and security, TCP/IP, DHCP, DNS, Hyper-V and VMware, routing and switching, firewalls, and VPNs
- 3+ years’ experience with virtualization technologies: Hyper-V and VMware
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
- Strong problem-solving and decision-making skills
- Ability to understand and analyze complex issues
- CCNA, VMware, or Microsoft 365/Azure certifications highly desired
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Subject to criminal and department of motor vehicles background checks
Benefits
- Remote-first flexibility, with some roles including an onsite component depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility support
- Autonomy and recognition
- Supportive people-first culture
- Open communication and transparent leadership
- Criminal and department of motor vehicles background checks
- Post-employment support for meeting Criminal Justice Information Systems (CJIS) requirements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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