VC3 is a managed IT and cybersecurity services provider serving municipalities, financial services organizations, and businesses throughout North America.
Organizations come to us for technology solutions that build bridges, not barriers, and to get the expertise they need to manage cyber risks and IT infrastructure.
Over 1,100 municipalities and 700 businesses rely on VC3's cybersecurity expertise, sector-specific focus, ability to grow with our clients, and relentless automation to manage, protect, and accelerate their organization's technology.
We can become your IT department, work alongside your internal IT team to make them more successful, or help you with specialized needs such as cloud hosting, data backup, or application development.

solutions-engineer

VC3 is a managed IT services provider dedicated to helping municipalities, businesses, and healthcare organizations optimize their technology infrastructure. With a focus on proactive support, cybersecurity, and data management, VC3 offers services including cloud hosting, managed security services, and compliance solutions tailored to the specific needs of its clients. By streamlining IT processes, VC3 enables organizations to focus on their core missions while ensuring reliable and secure technology support.

VC3 is a managed IT and cybersecurity services provider serving municipalities, financial services organizations, and businesses throughout North America. 

Organizations come to us for technology solutions that build bridges, not barriers, and to get the expertise they need to manage cyber risks and IT infrastructure. Over 1,100 municipalities and 700 businesses rely on VC3's cybersecurity expertise, sector-specific focus, ability to grow with our clients, and relentless automation to manage, protect, and accelerate their organization's technology. 

We can become your IT department, work alongside your internal IT team to make them more successful, or help you with specialized needs such as cloud hosting, data backup, or application development.

• Develop, implement, effectively maintain, and continually update quoting processes, standards, guidelines, and procedures within the department.
• Ensure objectives are clear, progress is tracked, and results are reviewed regularly.
• Manage the quoting queue/backlog to meet or exceed SLO’s.
• Responsible for the scheduling, time, and utilization management of team members. Ensuring every hour is a profitable hour and that workflows and procedures are being followed.
• Perform proactive issue trending and data reporting for the improvement of key metrics.
• Perform employee reviews, manage headcount, hiring and overall HR management for your department. Build a culture of continuous improvement via feedback, coaching and employee development.
• Communicate with all parties in a constructive manner to ensure client expectations are met or exceeded.
• Review and manage backlog of client quote requests to ensure services are being correctly scheduled and prioritized.
• Provide timely responses and guidance to client quote requests, either directly if needed or via your team.
• Perform client follow-up to verify final resolution and determine satisfaction level.
• Act as an escalation point for critical client issues, communicate, and manage communication with clients with collaboration across all departments.
• Assist Strategic Advisors and Client Relationship Managers with unique or unusual quoting requests.
• Continually monitor market trends to determine standard models.
• Continually monitor margins to ensure targets are being met.
• Oversee company’s quoting and proposal templates.

Client Solutions Manager

Client Solutions Manager overseeing Client Solutions team providing IT services for municipalities across North America and Canada. Leading quoting processes, team management, and client service excellence.

systems-engineer

• Receive and respond to escalated service requests, incidents and change requests in a timely manner 
• Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers   
• Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets 
• Expertise with Active Directory and Group Policy Management 
• Strong background working in Microsoft 365 Partner Center/Entra ID  
• Identify recurring issues and initiate problem tickets for them 
• Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture 
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients   
• Participate in the on-call rotation (1 week every 3-4 months)   
• Additional duties as assigned  


IT Systems Analyst I

IT Systems Analyst for VC3 resolving technical issues and supporting client success across North America. Managing service requests and implementing IT solutions for municipalities and organizations.

• Receive & respond to escalated service requests, incidents and change requests in a timely manner 
• Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support 
• Train and educate VC3 clients on technical standards 
• Troubleshoot and resolve issues with:  
• Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office  
• General network connectivity including ISP  
• Common networking technologies such as DHCP and DNS  
• Wireless network performance and accessibility  
• Firewalls, switches, and routers  
• Remote access technologies including VPN, RDS, and Citrix
• Operating systems on servers, desktops, and laptops    
• Complete technical administrative tasks such as:  
• Virus/malware removal  
• Add/remove/change virtual server resources  
• AD/365/application password resets  
• Identify recurring issues and initiate problem tickets for them  
• Make recommendations for improvements of supported hardware and software 
• Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process  
• Additional duties as required

IT Systems Analyst II

Resolving complex technical issues and managing escalated service requests for VC3 clients. Ensuring timely and effective solutions while following the established standards and processes.

• Receive and respond to escalated service requests, incidents and change requests in a timely manner
• Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
• Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
• Expertise with Active Directory and Group Policy Management
• Strong background working in Microsoft 365 Partner Center/Entra ID
• Identify recurring issues and initiate problem tickets for them
• Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on-call rotation (1 week every 3-4 months)
• Additional duties as required

Resolve complex technical issues for municipalities and organizations as IT Systems Analyst I at VC3. Manage escalated service requests to drive client success in IT solutions.

VC3 is a managed IT and cybersecurity services provider serving municipalities, financial services organizations, and businesses throughout North America. Organizations come to us for technology solutions that build bridges, not barriers, and to get the expertise they need to manage cyber risks and IT infrastructure. Over 1,100 municipalities and 700 businesses rely on VC3's cybersecurity expertise, sector-specific focus, ability to grow with our clients, and relentless automation to manage, protect, and accelerate their organization's technology. We can become your IT department, work alongside your internal IT team to make them more successful, or help you with specialized needs such as cloud hosting, data backup, or application development.

VC3

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4 jobs found

Client Solutions Manager

VC3

IT Systems Analyst I

VC3

IT Systems Analyst II

VC3

IT Systems Analyst I

VC3