TD small - business banking account manager growing client relationships and profitable business. Advising Canadian entrepreneurs through customized banking solutions and community prospecting.
About the role
- IT Client Relationship Manager coordinating client relationships, technical service delivery, incidents, reporting and billing. Supporting VC3’s managed IT services for municipalities and organizations across the United States and Canada.
Responsibilities
- Serve as the primary point of contact for clients and partner with internal teams to identify business-problem solutions
- Coordinate with client and VC3 technical teams to ensure successful technical-services delivery
- Manage day-to-day escalations, client meetings and document preparation
- Lead client meetings and present reports on issue trends, projects, system performance, change management and technical improvements
- Prepare and review client reports and metrics using internal tools
- Measure client satisfaction and manage expectations and service agreements
- Help manage client vendor relations and identify churn risks
- Advocate for clients across support, maintenance and procurement operations
- Coordinate major incident response, stakeholder communications, post-incident reviews and efficiency improvements
- Support strategic planning, agreement updates, workstation replacement strategies and client budget cycles
- Assist with client onboarding, offboarding, presentations and office check-ins when necessary
- Maintain accurate client documentation and data integrity
- Participate in internal meetings, training and company meetings
- Manage agreement reconciliation, invoice review and approval, billing inquiries, and coordination with finance and collections teams
Requirements
- Proven ability in relationship building, data analysis, consultative selling and collaboration
- Strong organizational, time management, presentation and customer service skills
- Minimum 3 years of relevant technical experience preferred but not required
- Degree or diploma in a related field preferred
- Knowledge of ITIL standards preferred
- Experience with in-person and virtual client meetings required
- Experience with municipal clients/leaders a strong asset
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Subject to criminal and department of motor vehicles background checks
Benefits
- Remote-first flexibility, with onsite components depending on team needs
- Company-paid time off
- Mental health and leave support through the Employee and Family Assistance Program
- Company-matched 401(k)/RRSP plans
- Leadership Academy
- Monthly learning sessions
- Mentorship programs
- Learning reimbursements
- Internal career fairs
- Job shadowing
- Personalized career-pathing and internal mobility
- Autonomy and recognition
- Transparent leadership and manager support
- Criminal and department of motor vehicles background checks
- CJIS requirements post-employment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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