Data Valorization Analyst at Desjardins, a financial services cooperative. Analyzing and applying business insight to data - related work in a hybrid Montréal/Lévis position.
About the role
- Part-time NOC Analyst monitoring and troubleshooting networks and systems for VC3. Supporting managed services and cybersecurity operations through alerts, configurations, documentation, and incident response.
Responsibilities
- Monitor network and system performance using various monitoring tools and software
- Identify and troubleshoot network and system issues, escalating as necessary
- Perform basic system and network configurations and deployments
- Maintain accurate documentation of network and system configurations and changes
- Collaborate with cross-functional teams to resolve issues and implement solutions
- Monitor and respond to alerts and notifications generated by network and system monitoring tools
- Provide timely and effective communication of network and system issues to internal and external stakeholders
- Participate in on-call rotation and respond to after-hours incidents as needed
- Ensure tickets are properly created and notated to account for time
- Manage personal workload and ensure service level agreements (SLAs) are met
- Perform additional duties as required
Requirements
- Associate's degree in Computer Science or related field, or equivalent work experience
- Experience with network and system monitoring tools
- ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus
- Knowledge of networking concepts such as TCP/IP, routing, and switching
- Basic understanding of server and operating system concepts, including Windows and Linux
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team-oriented environment
- Attention to detail and ability to prioritize multiple tasks
- Willingness to learn and adapt to new technologies and processes
- Must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- Must pass criminal and department of motor vehicles background checks
Benefits
- Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
- Opportunities for career advancement
- Hands-on experiences and formal development programs
- Dynamic learning environment emphasizing continuous learning
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