Azure access modelling analyst supporting Desjardins’ cloud infrastructure and RBAC operations. Managing privileges, technical support, automation, documentation, and limited - severity incident resolution.
About the role
- Business Systems Analyst supporting Salesforce, LIMS, ELN, and sales analytics for SGS, a global testing, inspection, and certification company. Improving data quality, reporting, and laboratory operations.
Responsibilities
- Provide regular sales analytics, pipeline analysis, and forecasting support
- Support sales review and performance meetings
- Measure and communicate sales KPIs for individuals and teams accountable for commitments and goals
- Analyze performance against goals to identify trends and areas of weakness
- Create, update, and distribute sales reports and dashboards for the Sales team and Management
- Support Sales teams with Salesforce data management
- Assist with dashboard maintenance and CRM data quality initiatives
- Provide support for Salesforce, LIMS, ELN, and other business applications
- Participate in user acceptance testing (UAT), validation activities, and deployment of system changes
- Work closely with product owners to understand business requirements
- Collaborate with cross-functional teams across operations, sales, IT, and laboratories
- Gather and translate business requirements, support end users and training, and drive process improvements
Requirements
- Bachelor’s degree or equivalent experience
- Experience in pharma, laboratory, testing industry, or commercial operations
- Familiarity with LIMS, Salesforce, or document workflow systems
- 2+ years of experience with CRM systems (Salesforce preferred)
- Excel: intermediate level required, advanced preferred (data analysis, pivoting reports into usable files)
- LabVantage Laboratory Information Management System (LIMS) - Proficient user-level skills
- Candidates applying for Canadian job openings should be authorized to work in Canada
- Ability to perform each essential duty satisfactorily with or without reasonable accommodations
Benefits
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
- Accommodations are available on request for qualified candidates during each stage of the recruitment process
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