Dealer Services Analyst evaluating consumer and commercial vehicle financing applications for Ford Credit Canada. Negotiating terms with dealers while balancing sales opportunities and lending risk.
Responsibilities
Analyze and make informed decisions on consumer and commercial credit according to purchase policy and lending requirements
Review an average of 40–50 credit applications per day, spending approximately five minutes on each and conducting additional investigations as needed
Serve as a key point of contact for dealership partners
Negotiate credit application terms directly with dealers
Nurture dealership business relationships and apply company plans to drive win-win solutions
Evaluate creditworthiness and make independent decisions in the best interest of the company
Apply coaching and training and participate in ongoing team calibration sessions
Learn different functions to support company needs
Facilitate vehicle sales for dealers and Ford of Canada while managing lending risk
Requirements
Bachelor’s degree in business-related field, Organizational Development, or another related discipline
Must be available for rotational shifts, including evenings up to 9:00pm EST, some holidays, and Saturdays up to 8:00pm EST
Must be able to work in the office 4 days per week
Bilingual in English and French is preferred
Proven ability to build strong relationships, negotiate effectively, and adapt communication style
Analytical and problem-solving skills with ability to independently implement solutions
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to manage multiple tasks while maintaining organization and efficiency
Understanding of credit, financial analysis, sales, collections, and relationship management is a plus
Excellent written and verbal communication skills
Must be legally entitled to work in Canada; Ford Credit Canada does not sponsor work permits
Successful candidates must provide proof of degree completion; foreign degrees require an Education Credential Assessment showing Canadian equivalency
Benefits
Defined-contribution pension
Optional Savings and Stock Investment Plan (SSIP)
Quarterly profit-sharing
Tuition subsidies
Vehicle discounts
Flexible spending account for extra vacation or increased health care coverage
Growth opportunities and potential future rotations
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