About the role

Engineering Specialist at Trojan Technologies focusing on customer defect tracking and resolution for effective water treatment processes. Collaborating across teams to enhance product reliability and operational processes.

Responsibilities

Leading technical triage of escalated field issues, service reports, and returned products to identify systemic patterns and risks
Driving cross-functional resolution of field issues across Engineering, Service, Quality, and Operations
Defining root causes and coordinating countermeasure development, validation, and verification
Translating field learnings into design improvements, updated verification strategies, and stronger engineering standards
Partnering with Verification & Validation teams to enhance test methods, boundary conditions, and acceptance criteria
Ensuring corrective actions are implemented, standardized, and sustained across engineering, service, and operational processes
Communicating status, risks, and outcomes through structured forums such as CDT+
Supporting Design FMEA updates and risk mitigation activities based on real-world performance insights

Bachelor’s degree in Engineering or a related technical discipline
Experience in product development, verification/validation, field support engineering, or reliability analysis
Demonstrated experience interpreting field data, service reports, or returned product analyses
Strong analytical skills with proven root cause investigation experience
Familiarity with Design FMEA, verification testing, and engineering change management processes