Senior Guidewire Developer responsible for delivering enterprise - grade software solutions at SGI Canada. Leading projects, mentoring team members, and driving technical excellence in Guidewire Cloud.
About the role
- Engineering Specialist at Trojan Technologies focusing on customer defect tracking and resolution for effective water treatment processes. Collaborating across teams to enhance product reliability and operational processes.
Responsibilities
- Leading technical triage of escalated field issues, service reports, and returned products to identify systemic patterns and risks
- Driving cross-functional resolution of field issues across Engineering, Service, Quality, and Operations
- Defining root causes and coordinating countermeasure development, validation, and verification
- Translating field learnings into design improvements, updated verification strategies, and stronger engineering standards
- Partnering with Verification & Validation teams to enhance test methods, boundary conditions, and acceptance criteria
- Ensuring corrective actions are implemented, standardized, and sustained across engineering, service, and operational processes
- Communicating status, risks, and outcomes through structured forums such as CDT+
- Supporting Design FMEA updates and risk mitigation activities based on real-world performance insights
Requirements
- Bachelor’s degree in Engineering or a related technical discipline
- Experience in product development, verification/validation, field support engineering, or reliability analysis
- Demonstrated experience interpreting field data, service reports, or returned product analyses
- Strong analytical skills with proven root cause investigation experience
- Familiarity with Design FMEA, verification testing, and engineering change management processes
Benefits
- Competitive vacation and benefits package
- Flexible working hours and hybrid work environment
- Professional onboarding and training opportunities
- Career coaching and development support
- A collaborative, purpose-driven team
- Comprehensive health benefits
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