Business Analyst supporting TELUS Health pharmacy operations and Kroll systems across Canada. Troubleshooting pharmacy technology issues and delivering bilingual customer support.
About the role
- Analyste d'affaires TI concevant et faisant évoluer les systèmes de sécurité publique et de justice de la Ville de Montréal. Définissant les exigences, tests fonctionnels et priorités de développement.
Responsibilities
- Analyze the business processes of various units and define the functional requirements and specifications needed to implement effective solutions
- Assist Product Owners in prioritizing development work and produce detailed user stories
- Break work down into clear tasks for technical teams to ensure a shared understanding of requirements and solutions
- Write and execute rigorous functional test plans to ensure solution quality
- Act as a facilitator, lead meetings, and promote communication
- Support the team and clients during production incidents to ensure service continuity
- Contribute to the design and evolution of applications and systems supporting critical municipal services in public safety and justice
Requirements
- Bachelor's degree or equivalent academic background in computer science or another relevant field
- Four years of experience related to the position's responsibilities, primarily in IT business analysis
- Knowledge of ERP configuration (an asset)
- Knowledge of the Business Process Model and Notation (BPMN) methodology (an asset)
- Your application must be recommended following completion of the SPVM security clearance process
Benefits
- Major challenges and high-impact projects
- A career serving the people of Montréal
- Competitive compensation and benefits
- Work-life balance
- Opportunities for career advancement
- Remote work opportunities
- Accessible by public transportation
- Accommodations during the skills assessment process may be provided upon request
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