Machine Learning Engineering Intern developing innovative AI solutions for contact centers at Cresta. Collaborating with top researchers and engineers in AI to unlock customer experience potential.
About the role
- Machine Learning Engineer II at Wave contributing to design and deployment of AI/ML models. Building robust machine learning pipelines supporting analytics and business intelligence.
Responsibilities
- Take ownership of the design and implementation of modern AI stack components, including data ingestion for AI/ML workloads and end-to-end model training and serving pipelines.
- Build and manage fault-tolerant AI platforms that scale economically. You will balance the maintenance of legacy models with the rapid development of advanced, scalable solutions.
- Provide technical mentorship to junior engineers and foster a collaborative environment. You will act as a bridge between data science and production engineering.
- Promote best practices in coding, testing, and MLOps. You thrive in ambiguous conditions by independently identifying opportunities to optimize model pipelines and improve AI workflows.
- Partner with data scientists, product managers, and software engineers to translate business needs into technical requirements and integrate AI solutions into production applications.
- Enforce model quality standards, integrity, and reliability. You will be responsible for implementing model lineage, fairness, and privacy controls within the automated pipelines.
- Build monitoring frameworks to track model performance and system KPIs, ensuring our AI initiatives drive measurable business outcomes.
Requirements
- Minimum of 4–6 years of professional experience in machine learning engineering, with a proven track record of deploying models into production environments.
- Degree/Diploma in Computer Science, Engineering, Data Science, Applied AI, Machine Learning, or some combination.
- Deep understanding of the modern AI stack, including data ingestion workflows and experience working with curated data warehouses like Snowflake, Databricks, or Redshift.
- At least 3 years of hands-on experience with AWS infrastructure, specifically SageMaker, Spark/AWS Glue, and Infrastructure as Code (IaC) using Terraform.
- High proficiency in managing multi-stage workflows using Airflow or similar orchestration systems to automate training and deployment cycles.
- Practical experience with MLflow, Kubeflow, or SageMaker Feature Store to support the end-to-end machine learning lifecycle.
- Familiarity with model governance practices (lineage, fairness, and privacy) and experience using data cataloging tools for compliance.
- Strong ability to communicate complex technical concepts to non-technical stakeholders and influence project direction.
- Experience in FinTech or SaaS environments is a significant advantage.
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