About the role

Account Associate retaining and growing small/medium business accounts for WM, North America's environmental solutions provider. Managing inbound calls, outreach, negotiations, contracts, and customer retention in a hybrid Kitchener role.

Responsibilities

Serve as a key point of contact for WM's Small/Medium business customers
Retain and grow the team's book of business
Manage inbound call requests and conduct proactive customer outreach
Prevent customer cancellations and secure updated contract agreements
Communicate in a focused and compelling way to drive customer actions
Utilize change management processes to support sales activities
Allocate time to retention and acquisition goals, requirements, and opportunities
Explore alternatives and negotiate mutually beneficial sales agreements
Contribute to individual and shared responsibilities in a team environment
Navigate multiple systems, sales tools, and processes while accurately documenting customer interactions
Use WM sales productivity software tools consistently
Analyze reports and handle general administrative duties as needed

High School Diploma or GED (accredited)
1 year of business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
CRM knowledge (Salesforce) preferred
Ability to communicate in a focused and compelling way
Ability to negotiate mutually beneficial sales agreements
Ability to navigate multiple systems, sales tools, and processes
Ability to accurately document customer interactions
Ability to use sales productivity software tools, including Salesforce.com/Customer Relationship Management and Pricing Tools
Ability to analyze reports and perform general administrative duties
Ability to have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access