Federal government account executive selling OpenText application delivery management and DevOps solutions. Building pipeline, managing strategic accounts, and closing complex technology opportunities.
About the role
- Account Associate retaining and growing small/medium business accounts for WM, North America's environmental solutions provider. Managing inbound calls, outreach, negotiations, contracts, and customer retention in a hybrid Kitchener role.
Responsibilities
- Serve as a key point of contact for WM's Small/Medium business customers
- Retain and grow the team's book of business
- Manage inbound call requests and conduct proactive customer outreach
- Prevent customer cancellations and secure updated contract agreements
- Communicate in a focused and compelling way to drive customer actions
- Utilize change management processes to support sales activities
- Allocate time to retention and acquisition goals, requirements, and opportunities
- Explore alternatives and negotiate mutually beneficial sales agreements
- Contribute to individual and shared responsibilities in a team environment
- Navigate multiple systems, sales tools, and processes while accurately documenting customer interactions
- Use WM sales productivity software tools consistently
- Analyze reports and handle general administrative duties as needed
Requirements
- High School Diploma or GED (accredited)
- 1 year of business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
- CRM knowledge (Salesforce) preferred
- Ability to communicate in a focused and compelling way
- Ability to negotiate mutually beneficial sales agreements
- Ability to navigate multiple systems, sales tools, and processes
- Ability to accurately document customer interactions
- Ability to use sales productivity software tools, including Salesforce.com/Customer Relationship Management and Pricing Tools
- Ability to analyze reports and perform general administrative duties
- Ability to have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on RRSP
- Paid Vacation
- Holidays
- Personal Days
- Competitive total compensation package
- Option to work remotely one day per week
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