Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Technical Success Manager helping Snyk customers adopt secure AI software development practices. Leading scalable workshops, usage analysis, and DevSecOps enablement across a large portfolio.
Responsibilities
- Own technical success for a large portfolio of customers through scheduled sessions focused on technical and business outcomes
- Lead one-to-many technical workshops, office hours, and best-practice webinars
- Analyze customer usage data to identify trends and risks and trigger targeted outreach
- Drive scalable customer adoption from initial security wins toward mature DevSecOps practices
- Create and curate tutorials, best-practice guides, and videos for customer self-service
- Synthesize feedback from hundreds of customers into themes influencing the product roadmap
- Partner with Sales, Product, Support, and Education to solve segment-level needs
- Coach customers on embedding SAST, SCA, secrets, container, and IaC scanning into developer workflows and CI/CD pipelines
- Guide customers on securing AI-generated code and AI-assisted development
- Track engagement and outcome metrics and optimize successful programs
- Report into Technical Success leadership within Snyk's Customer Experience organization
Requirements
- 5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services
- Proven experience designing and executing one-to-many programs such as webinars, email campaigns, digital journeys, or workshops
- Working knowledge of developer tools such as GitHub, Jira, Jenkins, and VS Code
- Understanding of how code moves from commit to production
- Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, secrets, container, and IaC scanning
- Hands-on experience with DevOps tooling and foundational understanding of the DevSecOps lifecycle
- Genuine interest in AI, developer workflows, and Application Security
- Working fluency with AI-assisted tools such as Claude or Gemini
- Effective written and verbal communication with developers, security leads, and executive sponsors
- Exceptional organization and time management in a high-volume environment
- Spanish-speaking capability
- Nice to have: developer background or hands-on coding and agentic AI systems experience
- Nice to have: hands-on AppSec program experience such as threat modeling or vulnerability management
- Nice to have: familiarity with OWASP or NIST frameworks
- Nice to have: scripting experience or digital program transformation track record
- Nice to have: security certifications such as CISSP, CISM, or Security+
Benefits
- Flexible working hours
- Work-from-home allowances
- In-office perks
- Time off for learning and self development
- Generous vacation and wellness time off
- Country-specific holidays
- 100% paid parental leave for all caregivers
- Health benefits
- Employee assistance plans
- Annual wellness allowance
- Country-specific life insurance
- Disability benefits
- Retirement/pension programs
- Mobile phone allowances
- Education allowances
- Employee resource groups
- Inclusive and engaging work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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