With the global demand for resolving the world water crisis and reducing greenhouses gases, Quench is seeking individuals as licensees to help improve communities’ environmental conditions by supplying safe drinking water and promoting water conservation.
By joining Quench as a licensee, individuals are not only investing in themselves, but also investing in the resilience of their communities by providing clean water as a service and creating jobs.

Quench Water & Solar

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customer-support

Quench Water & Solar is dedicated to addressing the global water crisis and reducing greenhouse gases. The company promotes the provision of clean drinking water and supports water conservation efforts in developing communities. By operating with a licensee model, Quench enables individuals to create jobs and enhance their communities' environmental conditions, combining sustainable energy solutions with the mission of supplying safe drinking water.

With the global demand for resolving the world water crisis and reducing greenhouses gases, Quench is seeking individuals as licensees to help improve communities’ environmental conditions by supplying safe drinking water and promoting water conservation. By joining Quench as a licensee, individuals are not only investing in themselves, but also investing in the resilience of their communities by providing clean water as a service and creating jobs. 

• Deliver exceptional customer service on every interaction
• Respond to customer inquiries via phone and electronic channels
• Resolve issues quickly and accurately or escalate as per established protocols
• Handle and resolve customer complaints with professionalism
• Manage customer cancellation requests and proactively identify opportunities to retain business
• Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
• Meet or exceed performance metrics (KPIs)
• Demonstrate strong listening skills and remain calm under pressure
• Support and mentor other members of the Customer Care team when needed
• Handle customer requests and create service orders
• Manage routing and dispatch
• Maintain regular communication with the Field Service team
• Build and maintain strong relationships with clients and internal teams
• Provide prompt, accurate, and dependable support to foster long-term customer loyalty
• Report to the Senior Customer Care Manager

Customer Care Specialist

Bilingual customer care specialist handling inquiries, service orders, dispatch, complaints, and retention for Quench’s filtered water solutions customers.

With the global demand for resolving the world water crisis and reducing greenhouses gases, Quench is seeking individuals as licensees to help improve communities’ environmental conditions by supplying safe drinking water and promoting water conservation. By joining Quench as a licensee, individuals are not only investing in themselves, but also investing in the resilience of their communities by providing clean water as a service and creating jobs.

Quench Water & Solar

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Customer Care Specialist

Quench Water & Solar