Trainer at Beneva, an insurance and financial - services organization, designing and delivering employee training. Supporting onboarding, skills development, and adoption of new practices and technologies.
About the role
- Bilingual customer care specialist handling inquiries, service orders, dispatch, complaints, and retention for Quench’s filtered water solutions customers.
Responsibilities
- Deliver exceptional customer service on every interaction
- Respond to customer inquiries via phone and electronic channels
- Resolve issues quickly and accurately or escalate as per established protocols
- Handle and resolve customer complaints with professionalism
- Manage customer cancellation requests and proactively identify opportunities to retain business
- Build rapport with customers, uncover root causes of dissatisfaction, and present solutions that support customer retention
- Meet or exceed performance metrics (KPIs)
- Demonstrate strong listening skills and remain calm under pressure
- Support and mentor other members of the Customer Care team when needed
- Handle customer requests and create service orders
- Manage routing and dispatch
- Maintain regular communication with the Field Service team
- Build and maintain strong relationships with clients and internal teams
- Provide prompt, accurate, and dependable support to foster long-term customer loyalty
- Report to the Senior Customer Care Manager
Requirements
- Minimum 1+ years of customer service experience in a fast-paced environment
- Proven ability to communicate effectively to promote resolution
- Previous experience in customer retention, account management or objection handling is an asset
- Enthusiastic and entrepreneurial mindset
- Strong multitasking and adaptability skills
- Excellent verbal and written communication
- Highly organized with effective time management
- Strong problem-solving ability
- Proficient with general computer systems and MS Office Suite
- Ability to work independently and collaboratively within a team
- Resilient, confident, and comfortable managing difficult conversations
- Applicants must be legally authorized to work permanently in the country of posting
- Final candidate must successfully complete a criminal background check and reference check
- Bilingual customer care capability is required by the role title
Benefits
- Base salary
- Comprehensive benefits
- RRSP match to support your long-term financial goals
- Hybrid work environment that promotes flexibility and work-life balance
- Employee Referral Program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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