About the role

Bilingual customer experience representative managing sourcing, quoting, fulfillment, and invoicing for Staples Promotional Products. Supporting customers, sales teams, and vendors across promotional merchandise orders.

Responsibilities

Partner with Sales Representatives and key accounts to manage product sourcing, quoting, order entry, processing, delivery, and invoicing
Serve as the primary point of contact for customers and vendors
Provide quotes, order confirmations, proofs, tracking updates, and resolve inquiries
Coordinate with vendors for product sourcing, purchase orders, pricing confirmation, and delivery timelines
Manage order acknowledgements, status updates, and issue resolution to ensure on-time delivery
Collaborate with Accounting on invoicing and discrepancies
Research and prepare competitive, profitable quotes while maintaining margin expectations
Recommend products and creative solutions meeting customer objectives
Maintain accurate order records in internal systems such as Linc
Share best practices and participate in team meetings and training
Provide backup support and assist with special projects, trade shows, or customer events

Bilingual fluency in English and French
High School Diploma or equivalent combination of education and experience
2+ years of related or transferable experience, including customer service experience
Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint
Exceptional customer service mindset
Strong written and verbal communication skills
Ability to manage and prioritize multiple tasks simultaneously
Strong attention to detail and problem-solving capabilities
Technical aptitude and ability to learn order processing systems quickly